Field Engineer

Chess ICT
Burnley, UK
23 May 2019
27 May 2019
Contract Type
Full Time
Chess are currently recruiting for a Technical Field Engineer to provide a high standard of service to our customers.

The successful candidate will be based at the Burnley office and will report to the Field Engineer Deputy Team Leader.

In Top 100 Best Companies to Work For, for 10 years

Chess are one of the UK's leading Voice, Connect, Cloud, Cybersecurity and Digital solution providers,helping over 30,000 businesses grow through innovative technology and expert advice.

Not only do we pride ourselves on our award-winning service, we are also extremely proud to have been placed in 'The Sunday Times 100 Best Companies to Work For' for 10 consecutive years.

"a GREAT place to work, a GREAT place to be a customer"

Duties to include but not restricted to:
  • Visiting client sites to resolve the problem where issues cannot be resolved remotely
  • Office based when not onsite to assist resolving customer incidents remotely
  • Providing strong server and desktop support across all divisions within the business
  • Keeping clients updated as to the progress of their request / issue status
  • Maintaining agreed SLA's, updating ticket information as you work from diagnostics through to resolution
  • Liaise with third party and vendors to resolve incidents with root cause analysis
  • Assist with mentoring colleagues in line with escalation procedures

Skills & Qualities you will need to demonstrate:

Desirable Skills:
  • Have excellent experience of both Windows and Apple desktop operating systems.
  • Have excellent support experience and references
  • Have excellent knowledge of
  • Network hardware (LANs & WANs) including servers, switches, firewalls, routers etc.
  • Windows Server Operating System installation and administration
  • Active Directory deployment / design and administration including Group Policy
  • Exchange Server 2010/2013/2016 installation and administration
  • Office 365 migration administration
  • Microsoft Azure administration
  • Understanding of Public, Private and Hybrid Cloud environments
  • Large scale Remote Desktop Services administration
  • Administration of virtualisation platforms including VMware & Hyper-V
  • Deep understanding of SAN and NAS technologies (HP/Nimble preferred)
  • Firewall, network topologies, infrastructure and VPN Technologies including SSL services (Sophos & Dell SonicWall preferred)
  • Switch administration & configuration (VLANs, trunks, stacking)

Personal Qualities:
  • Personable, well-presented and excellent verbal communication
  • Full driving license with access to a car
  • Customer focused and pro-active with regards to fulfilling the clients' requirements / expectations
  • Enthusiastic and motivated
  • Prepared to work out of hours / on 24x7 call when required (additional benefits offered)

Your experience:
  • Considerable experience in a similar role
  • Excellent knowledge of current IT technologies

Your behaviours:
  • Good time and workload management skills
  • Highly motivated - sets and achieves challenging goals
  • Conscientious, well organised and customer focused
  • Display a willingness to make decisions; exhibit sound and accurate judgement and include appropriate people in the decision making process
  • Demonstrates commitment to the role, team and company, and will go the extra mile when required

Package Details:

Basic salary: Up to £25,000 depending on experience.

Benefits include: Pension, Health Care, Life Assurance and Loyalty Scheme, Company Online Benefits - where you can save money on almost all of your lifestyle expenses from buying a car to eating out in a restaurant. In addition, we offer free food each day for breakfast club (and lunch at certain sites) and we have wellbeing social clubs with the options to do things such as Yoga, Running, walking.

Hours: 37½ hours per week Monday to Friday, normal office hours apply.

Holiday Allowance: 20 days paid holiday p.a. increased upon anniversaries, ultimately to 24 days p.a., plus public holidays.

"Play Your Part"

Our growth creates opportunity for everyone to progress their career, to develop knowledge and skill, to gain reward and recognition and to maximise their potential. The growth and success of our people ensures the growth and success of our business. We believe that "if you're not growing, we're not growing".

If you are looking for a career that brings exciting challenges and opportunities, then Chess is the place for you.

Upon submission of your completed application to Chess ICT, either through direct application or speculative, you hereby agree to the processing of your personal information as per the guidelines set out within our Privacy Policy and to allow for the seamless and secure processing of your information throughout Chess ICT's recruitment and hiring practices.

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