Digital Interactive Designer

Recruiter
Project Recruit
Location
Crawley, UK
Salary
Competitive
Posted
21 May 2019
Closes
28 May 2019
Ref
1154973944
Contract Type
Permanent
Hours
Full Time
Our client, A global provider of IT services requires a Digital Interaction Designer to be responsible for the creative execution and implementation of all the customers design capability. Fully accountable for managing and delivering design principles across the digital real estate, the role will work closely with Senior UX Executives and Service Designers to drive a step-change in capability. This will also include influencing internal stakeholders and ensuring best practice is ingrained across customer journeys.

Environment The Customers business has an annual turnover of c£6.3bn with c6000 employees located across the UK. The company has ambitious digital objectives for Digital. Already the principal customer contact channel, the customer aims to grow digital's volume, breadth and quality in line with their ambition to place digital at the centre of all activity

Responsible for the delivery and definition of Interaction Design across the B2C real estate, the role will require a well-balanced mix of digital design experience and a clear understanding of UX and UI principles. A key member of the in-house digital agency, the position has strategic responsibility to embed best practice and ensure it is understood across internal and external teams. The role will provide strong creative input across the design and delivery lifecycle and ensure user-centred design processes and guidelines are standardised, monitored and maintained across all aspect of the customer journey.

Digital channels have grown rapidly in the past few years in both traffic and customer demands, driving growing opportunities for new experiences delivered fully or mainly digitally. The job holder will deliver high-quality digital design assets and processes across the digital channels within the Customers organisation

Principal Accountabilities & Requirements
  • The role will drive a step-change in digital interaction design capability across all channels (to include across web, mobile, tablet, email and other key channels) that supports outstanding customer experiences
  • Manage and deliver a suite of assets, resources and approaches to ensure consistent, high-quality interaction design principles support the operational delivery of digital channel operations
  • Provide support with design outputs across research, proposition development and full execution to ensure best practice retail and eService design techniques are used to optimise conversion metrics
  • Take a lead in defining and implementing usability principles into creative development, including accessibility compliance considerations
  • Develop and deliver a continuous improvement programme for digital interaction design, demonstrating use of customer segmentation around attitudes & lifestyles to support the delivery of coherent, cross-channel experiences
  • Collaboratively manage the design approach across internal and external agencies while identifying and investigating new opportunities to ensure competitiveness and profitability through insight and data-driven decision-making
  • Need stakeholder management skills to work with customer employees and other agency staff within the company.
  • Budget - responsibility for digital interaction design creation budget elements.
  • Cost reduction - Drive digital costs down in line with business requirements to minimise cost to serve by driving up efficiency and velocity
  • Quality - Develop effective processes, guidelines and acceptance criteria for all aspects of digital interaction design in order to maximise quality and eliminate errors/rework
  • Direct Reports - 0 (manager of agencies and people assigned to projects)
  • Extensive and demonstrable experience producing digital interaction design creative with a major brand or agency
  • Able to demonstrate a clear technical understanding of cross-browser and device compliance, with experience of delivering responsive and adaptive design solutions
  • Excellent collaborative concept creation and proposition development techniques and skills, with an ability to work in an Agile environment and with a passion for creating and maintaining a strong visual identity and brand compliance
  • Highly numerate and analytical with a proven track record of commercial acumen, and familiarity with principles and processes associated with digital conversion metrics across eservices and ecommerce driving profitability and value
  • Expert management of interaction design software and techniques, and an ability to ensure internal and external agencies adhere to high-quality principles
  • High level of business and market awareness
  • An ability to carry out situation, option and impact assessments and performance reviews
  • Excellent problem-solving skills and a commercial focus
  • Adaptable, with experience of multi-tasking and working at own initiative to deliver tasks on time, budget and target
  • A bachelors degree or a demonstration of ability to the same level delivered in a working environment
  • Creative talent and technical ability to drive and implement a user-centred approach to interaction design
  • Strong experience of digital interaction, design best practice and methodologies with a proven track record of delivery in a customer-centric commercial environment
  • Professional qualification in interaction design, graphic design, user experience, marketing, digital-related disciplines is desireable but not essential
  • Generates new initiatives that contribute to meeting the vision and engages others in support of this
  • Generates ideas & searches for new & unconventional solutions
  • Organisational knowledge, third party expertise & indirect chains of influence to build support and gain buy-in
  • Seeks new ways to work with and impress the customer, pushing the boundaries for an excellent customer service and experience
  • Encourages and builds cross-functional bridges with other teams or departments
  • Implements commercial thinking & initiatives that have a measurable impact on their department's performance
  • Negotiating, Client Facing, Communications, assertive

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