Young Families Coach

Stonewater Ltd
Poole, UK
20 May 2019
28 May 2019
Contract Type
Full Time
20 - 40 hours per week
Quay Foyer, Poole
Our vision is to provide a dynamic, inspiring service that will encourage young families to thrive on their journey to independence; To be a vibrant hub for the internal and external community where young people and young families can access workshops, specialist support, training and employment opportunities, and more importantly, staff that can enable young family members to gain confidence, resilience and self determination.

Do you want to be part of turning our vision into reality? We need staff that are creative, energetic and have a real passion to empower young families to realise their full potential. If you could share our enthusiasm and commitment to this service, we'd love you to join us.

We manage around 32,000 homes, serving 65,000 customers across our portfolio of affordable properties for general rent, and shared ownership and sale, as well as specialist accommodation, and an ambitious house-building programme.

We're looking for like-minded people to join our team of over 800 colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives.

The role:
  • To assist in the interview process for applicants for the service assessing them as to their suitability, aspirations, needs and personal safety.
  • To work closely with partner agencies and organisations to identify suitable move on accommodation.
  • Developing and reviewing tailored packages of support to enable residents to develop a range of lifeskills in preparation for move on.
  • To identify, develop and deliver creative solutions to keep families together and help them sustain independent accommodation.
  • To induct new residents, explaining the services offered and the terms of the occupancy agreement
  • To work positively with the families by maximising income, paying rent, managing repairs and anti-social behaviour.
  • To work with residents to; encourage involvement in the running of the service.
  • To identify and report; safeguarding issues, health and safety issues and compliance to Stonewater's Equality and Diversity Policy.
  • To deal with and resolve disputes between families who require intervention.
  • To monitor rent accounts and ensure that arrears owed by Housing Benefit or by the residents are dealt with speedily as per procedure.

The ideal candidate:
  • Proven experience of working with young families within a similar role, with a knowledge of Homelessness and the impact on young family members.
  • Working knowledge of housing and benefits advice.
  • Demonstrable experience of partnership working with specialist agencies such as mental health team, youth offending services.
  • A natural relationship builder with the ability to motivate, influence and inspire your clients.
  • Excellent interpersonal skills with the ability to adapt your approach depending on your audience and required outcome.
  • The ability to work under pressure, managing multiple priorities at any one time.
  • Methodical with highly developed organisation and prioritisation skills combined with the ability to work under pressure to tight deadlines.
  • The ability to demonstrate a supportive approach to vulnerable young families maintaining dignity and respect.
  • A comprehensive understanding of professional boundaries together with a high level of personal integrity
  • The ability to demonstrate a strong commitment to Equality and Diversity and works in a manner that is inclusive.
  • Proven experience in an area of specialism such as domestic abuse, offending, substance misuse, mental health,
  • Numerate and literate to GCSE standard or a relevant Level 3 Qualification.
  • IT literate and able to use basic Word and Excel.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Our Offer:
At Stonewater we offer excellent benefits which help make us a great place to work!
* A retirement savings plan - up to 7% matched contribution rate
* Life assurance - 3.5x contractual pay
* Career development and progression opportunities
* Holiday starting at 26 days with the option to buy/sell
* Deals and Discounts on shopping, travel, optical etc.
* Healthcare cash plan
* Cycle to work scheme
* Annual Company Day
* Values Award celebration events
* Team building days
And much more...
Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace.

Are you ready to #DiscoverStonewater?
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