Service Desk Team Lead Up to £30k Nottingham

Xpertise Recruitment Ltd
Nottingham, UK
22 May 2019
11 Jun 2019
Contract Type
Full Time
Service Desk Team Lead | Up to £30k | Nottingham

As specialists in the IT Recruitment industry, Xpertise are recruiting for a Service Desk Team Leader for a growing IT Service Provider. As a Service Desk Team Leader, you will play a core role in managing, coaching and growing a team of Engineers. This is an exciting opportunity to become part of a growing business that believe in investing in their employees and offer excellent training and development.

  • Direct line manager for a team of service desk engineers, providing feedback through 121s and formal reviews
  • Mentoring and coaching the junior members of the team, acting as a hierarchical and technical escalation point
  • Monitoring and managing the service desk engineer's daily performance and productivity, assigning workload and tasks to meet customer demands
  • Check and improve the quality of the service desk work, reviewing feedback and ticket information to improve the service offering
  • Responsible for ticket management, monitoring breach status and open backlog, prioritising engineer effort and time to meet customer SLAs and KPIs
  • Provide input and reporting for service desk resource forecasting and planning on a regular basis

Technical/Person Skills:
  • Knowledge of: Office 365, Exchange 2013, Windows 10, Active Directory, Mac OS and Apple iOS advantageous
  • ITIL V3/V4 advantageous
  • Experience of leading/mentoring a team
  • Degree or equivalent in Computing or Technology is advantageous

  • Training and development
  • Social events, nights out and pizza Fridays
  • Discretionary monthly bonus and much more...

If you would like to apply, please see below. Alternatively, if you require further information please contact Stacey.

Xpertise are acting as an Employment Agency and Business.

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