Field Repair Technician

Recruiter
Hunter Hughes Ltd
Location
Northampton, UK
Salary
Competitive
Posted
21 May 2019
Closes
29 May 2019
Ref
1158015111
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Field Repair Technician - Interior Finishing Products

Package: Up to £30k + Company Vehicle + Overtime (@ x1.5 hourly rate) + Pension + 25 days leave

UK Role

THE ROLE:

Our client is the leading of high-quality products to the construction industry. They have a national presence in the UK and have grown rapidly, having built up an excellent reputation in their sector. Known for their innovation and durability they have built an impressive portfolio of clients across the UK.

Your job will be to Provide field support to the Customer Service Department resolving warranty claims throughout across the UK. You will be responsible for:

·Conducting regular fabricator certification training

·Providing technical support to team members.

·Regional warranty administration and customer service calls. Implement and conduct fabrication training programs to provide customer service second to none.

·Provide technical advice to all internal and external customers.

·Preparing product and fabrication related presentations and educational materials

·Identifying and resolving customer service related complaints and concerns.

·Responsible for all fabricator certification within the region.

·Conduct group seminars for training and recertification.

THE RESPONSIBILITIES:

·Support and assist fabricators, architects, designers, developers, contractors and cabinet installers.

·Manage customer complaint calls and claims with the warranty department.

·Assess customer complaints by evaluating, collecting data, and communicating with customer to determine best path for resolution.

·Implement customer service best practices in the field.

·Oversee all fabrication issues /questions.

·Troubleshoot all fabrication related issues.

·Write and draw technical scope(s) of work for the UK market including, Architects, designers, fabricators, contractors.

CANDIDATE REQUIREMENTS

·Excellent customer service and communication skills

·Ability to manage challenging customers

·5 years' experience in fabrication / installation

·Proficiency in Microsoft Office and CRM software

·Customer Service drive and focus with proactive approach

·This role would suit a kitchen / bedroom / bathroom installer who is looking for career change

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