Senior Technical Services Officer

NHS Professionals
Hemel Hempstead, UK
21 May 2019
27 May 2019
Contract Type
Full Time
Senior Technical Services Officer

Job Title: Senior Technical Services Officer

Location: Hemel Hempstead

Salary: Band 6 £28,100 - £36,100 per annum

Hours: 37.5 hours per week

An exciting opportunity has arisen to work as part of NHS Professionals IT Team!

The role

Reporting to the IT Service Delivery Manager, this Senior Technical Services Officer role will be involved in;
  • The day to day second line resolution of incidents, service requests and effecting approved changes
  • Hands on IT technical support at the deskside or via remote access and telephone, supporting the NHSP IT estate and employees
  • Configuration, deployment and maintenance of desktop PCs and laptops
  • Configuration, support and maintenance of mobile and AV technology
  • Application support
  • Updating of incident and request tickets within the Service Management tool
  • Documentation of procedures
  • Project work as required
  • Compliance with operational processes (e.g. Incident Management, Request Management, Major Incident Management)
  • 37.5 hours per week, Monday to Friday, on shift between 8am-6pm
  • Participation in the On Call rota
  • Travel (up to 4-5 days a month) within England will be required to support satellite offices

About The Candidate

Key Skills and Experience
  • Experience supporting desktop hardware and supporting/ maintaining Microsoft technologies and solutions is essential
  • Microsoft Office 365, Exchange, Windows 10, Windows Server, SQL Server, Active Directory, Citrix, VMWare, Sophos, networking
  • Educated to GCSE or equivalent.
  • Candidates will have a strong technical ability and a high standard of communication.

About The Company

NHS Professionals (NHSP) is the market leader in managed flexible worker services. We work in partnership with NHS Trusts around the country to reduce their reliance on expensive agencies by helping them build their own staff banks.

We boast the largest database of more than 100,000 general and specialist nurses, doctors, midwives, administrative and allied healthcare professionals registered on our bank.

We are extremely proud of our bank members, all of whom provide essential shift cover for our NHS clients to help them deliver safe, efficient and effective health services.

NHS Professionals is embraced by the NHS. We are trusted for our shared values, our leadership in flexible working and the contribution we make to the healthcare community.

Our people love working at NHS Professionals - together we help one another deliver the highest level of service. Our vision is to have a 'One NHSP' team who feel knowledgeable, confident and empowered.

What perks are we offering in return?
  • Competitive salary with the opportunity for progression for exceptional performers
  • 27 days' annual leave per year plus 8 public holidays
  • Access to a stakeholder pension scheme
  • Health and wellbeing support
  • Access to a discount scheme and an employee recognition scheme.
  • Agile working
  • Ability to buy and sell annual leave

Please note: In 2010 NHS Professionals moved to Limited Company status and therefore Agenda for Change terms and conditions are not applicable to this role.

We reserve the right to close this vacancy early if sufficient applications are received. We will not contact unsuccessful applicants, therefore if you do not hear from us within 14 days of the vacancy closing, please assume that your application has been unsuccessful.

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