Customer Support Account Coordinator

Location
Bath
Salary
£18000 - £24000 per annum
Posted
23 May 2019
Closes
20 Jun 2019
Ref
00095563
Contact
Recruitment Genius Ltd
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
The Company

This company provides end-to-end managed web applications and bespoke system development to the healthcare sector. Located in Bath, they specialise in innovative, flexible and cloud-based software such as iaptus. The company is driven by the desire to add real value to the healthcare sector, creating industry changing software that improves the way services are delivered by staff and experienced by patients.

Key Responsibilities

Proactive and reactive management of new and existing client accounts, which includes face to face and remote support, advice and assistance. You will liaise closely with customers, building relationships and providing the best customer service possible in order to help them get the most from the web applications they subscribe to. You will be collaborating across multi-disciplinary teams to assist and inform with new and ongoing investigations and contributing to development proposals.

Part of your role will require you to visit iaptus clients onsite, reviewing their current use of the product and making recommendations for future use. You will also be providing both onsite and remote training in the use of the product, and demonstrating how to extract reportable data. Updating training documentation, user guides and the online help-site are other key parts of the role.

The Person and Skills

They are looking for a conscientious, enthusiastic, positive individual, with a good sense of humour and who is open-minded to an evolving role in a growing business. This close-knit team support one another in what can be a demanding role, requiring a calm, polite and professional attitude.

You will need strong literacy and numeracy skills, excellent communication, presentation and people skills with an exceptional telephone manner. You will have a friendly and confident approach with the ability to multi-task and excel in organising and prioritising your workload. Flexibility is key in order to cover core support hours and allow for onsite training and visits.

An overview of essential and desirable skills are listed below.

Essential

- Experience in a customer service role
- Evidence of IT literacy
- Exceptional telephone manner
- Strong communication skills
- Minimum 5 GCSEs (or equivalent) including Maths and English, grades A - C (or equivalent)
- Exceptional organisational skills and ability to multitask
- Open to travel across the UK for short periods
- Analysis and problem solving skills, with a keen eye for detail

Desirable

- Experience using CRM, patient management software and/or reporting tools
- Full, clean UK driving license with access to a vehicle
- Excel skills and experience
- Training and presentation experience
- A Level A - C or equivalent
- Awareness of Agile working principles

Benefits include:
- bonus
- company pension
- personal training and conference budget
- private health insurance
- on-site gym
- free parking available

Salary £18,000 + DOE

Must be eligible to live and work in the UK