Customer Service - Transport Assistant - Flights Team

Location
York
Salary
£17399 - £18850 per annum
Posted
23 May 2019
Closes
20 Jun 2019
Ref
00095402
Contact
Recruitment Genius Ltd
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
This company has been providing market-leading holidays for more than 40 years. They are true rail holiday specialists and no other company offers a better choice of inclusive holidays by rail than they do. They are absolutely committed to ensuring every holiday meets and exceeds expectations and as a result their valued customers travel with them year after year.

The Position:

They now have an exciting opportunity for a highly motivated Transport Assistant to join their Flights Team who will have the opportunity to work in an award winning and highly customer centric business in the heart of York's city centre. Reporting to the Team Manager, some of the activities that you will be responsible for include:

- Responding to customer requests to upgrade or alter their flights within strict turnaround times
- Establishing and maintaining a direct relationship with suppliers relating to the brand. A suitable period of training and ongoing support and guidance will be available
- Liaising with other teams in the business to ensure a seamless tour experience for customers and responding to queries about flight products and services relating to these suppliers
- Providing reliable, timely and accurate names and request information documents for the Tour Managers, Product Services and suppliers
- Communicating any flight amendments or problems to Product Services, Customer Services and Sales teams when needed

The successful candidate should possess the following skills and experience:

- Proven experience of working in a high volume and fast paced customer focused environment with a strong emphasis on customer service
- Able to work under pressure to meet strict deadlines whilst exhibiting excellent attention to detail
- Strong interest in travel with good geographical knowledge
- Airline and airfare knowledge, especially for groups, would be a distinct advantage
- Strong customer service abilities and proven administrative skills
- A strong team player
- Capable of following written and verbal instructions and possess a clear and concise approach in verbal and written communication
- Excellent written English and numeracy skills
- Good general education and knowledge of Microsoft software packages
- Possess a methodical and organised approach to work, both individually and as part of a team

The closing date for applications is 29 May 2019

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