Receptionist - Aylesbury

Serco Leisure
Aylesbury, UK
15 May 2019
23 May 2019
Contract Type
Full Time
Weekend Receptionist - Stoke Mandeville Stadium, Aylesbury

Salary: £8.21 per hour + Excellent Benefits

Contract: Part Time, 11 hours per week

Stoke Mandeville Stadium is the National Centre for Disability Sport and boasts the highest grade of facilities for our leading sportsmen and women.

We are currently recruiting for a part time receptionist to work 11 hours per week, covering shifts on a rolling rota, you will be required to work earlies, lates, and weekends.

Role Overview

In the role of Receptionist, you will be the front line customer service for the public entering Stoke Mandeville Stadium. This role will entail providing an excellent customer experience through outstanding communication skills, in person and over the telephone, and dealing with enquiries. Previous experience in a customer facing role in a busy environment is key to the role of Receptionist, and there will be training offered for customer care and disability awareness.

Key Responsibilities:

Greet and book-in customers on a computerised booking system to the accommodation department.
Deal with cash transactions
Ensure relevant information is continuously available to customers
Deal with first line customer enquires or complaints
Interact with customers via the customer desk telephone and emails, including taking customer bookings for hotel reservations and class bookings.

Key skills, Experience and Qualifications:

Demonstrable previous experience of dealing face to face with customers in a busy environment
Maths and English GCSE level C or equivalent
Excellent communication and customer care skills
Basic cash handling ability
IT ability, with computerised booking system exposure being advantageous
The ability to remain mature and calm under pressure
An organised, team player, with high levels of interpersonal skills

Benefits available to the successful applicant include:

2 days Annual Leave + Bank Holidays
Free Gym Membership
Staff Meal Discount
Paid Overtime Opportunities
Pension Scheme
Family Healthcare Scheme
Childcare Vouchers
Discount and Money off Vouchers for a range of goods and services
Work & Life Support Service

Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf. On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 345 1 4 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward. Applicants should be aware that in line with the company's policy, employees will have a DBS check where appropriate.

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