Payment Support Officer

Harper Recruitment
Nottingham, UK
20 May 2019
23 May 2019
Contract Type
Full Time
Job Role: Payment Support Officer

Location: Nottingham City Centre

Pay rate: £8.71, Permanent salary £18,471

Hours: 37.5 hours Monday - Friday, 1 in 3 Saturdays 9-5

Harper Recruitment Group are proud to be working in partnership with one of Nottingham's top employers. Due to exciting expansion plans our client are looking for a number of Payment Support Officer to join the Collections department.

What will the role involve?

Supporting customers experiencing financial difficulties via telephone and email

Using effective questioning and listening skills to analyse customers account circumstances

Finding sustainable solutions to customer account problems

Processing payments and organising repayment plans

Working to industry regulations and compliance guidelines

Providing a high level of customer service at all times

Who are we looking for?

Confident working within a fast paced environment

Proven experience within collections/debt recovery or the utilities industry

Excellent communication skills both written and verbal

Negotiation and empathy skills

Ability to make make sound judgement decisions

We have multiple opportunities to join this market leader organisation, If you feel you meet all the required specification please submit you CV today for our team to review.

Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

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