Workforce Planning Internship

Peninsula Business Services Ltd
Manchester, UK
20 May 2019
23 May 2019
Contract Type
Full Time
Workforce Planning Internship
Manchester City Centre - close to Victoria train station
Salary: National Minimum Wage + Excellent Benefits

Job Overview
This is an exciting opportunity for individuals whom are seeking a placement year in a fast-paced environment and has a thirst for knowledge.

Working as part of a team, you will provide first class telephone service to our clients, ensuring the client's needs are assessed and dealt with in accordance with protocols. Furthermore, you will monitor consultant and team workloads, ensuring a consistent flow of work and providing support for consultants across our three offices, Manchester, Hinckley and Glasgow.

Day-to-Day Responsibilities
  • To answer a high volume of inbound calls and resolving client queries
  • Monitor the availability of HR consultants who are able to receive calls
  • To ensure the highest level of customer service is adhered to
  • Produce and analyse performance reports
  • To manage the workloads of absent consultants and ensure it is redistributed according to availability
  • General administrative duties

What you Bring to the Team
  • A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team
  • Ability to work in a fast paced environment
  • Strong time management skills and multi-tasking skills
  • A dynamic and flexible approach, as well as the ability to work under pressure

What's on offer?
  • 25 days' holiday + Bank Holidays (which increases after 2 and 5 years of employment)
  • Profit Share Scheme
  • Perkbox (discount scheme)
  • Birthdays off work
  • Christmas bonus (after 3 years of employment)
  • Breakfast provided each Monday morning
  • Free exercise classes
  • Contributory company pension scheme
  • Access to the Employee Assistance Programme (EAP)
  • Great social and charity events

Why Peninsula?
Peninsula are the leading provider of HR and Health & Safety services in the UK with over 34,000 clients. With offices in Manchester, Hinckley, London, Belfast, Dublin, and Glasgow, Peninsula is a dynamic, high growth business focussed on supporting small to medium sizes businesses with all of their HR and Health & Safety needs. We offer fantastic training and development opportunities and reward our staff with an excellent benefits package.
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