Senior User Researcher

Department for Work and Pensions
Newcastle Upon Tyne, UK
20 May 2019
24 May 2019
Contract Type
Full Time
We're looking for talented Senior User Researchers to join our growing community of experts and become a key part of one of the biggest and highest-profile digital transformation programmes in the world.

Using fresh ideas and leading edge technologies - and putting the user at the centre of everything we do - we create innovative digital solutions that make a difference to the lives of our 22 million users.

Hear from Malcolm, a current User Researcher here at DWP Digital on our YouTube Channel

You and your role

You will be an experienced practitioner who is capable of planning and leading user research activities across large and complex projects and services.

An expert in problem definition and selecting the appropriate research strategies to tackle issues and understand user needs, you will help champion a user-centred, evidence based approach to formulating strategy and vision, both across the User Research practice and the teams you are engaged in.

You will also have management and coaching responsibilities, aiding the development of Associate User Researchers and User Researchers.

We are especially interested in applications if you: -
  • Have experience of, and can help teams adopt, a wide range of user research methods.
  • Can plan user research for services with challenging user needs and complex user journeys.
  • Can advise colleagues on choice and application of research methods to assure best practice.
  • Have experience understanding organisational goals and challenges and can align research activities across teams to inform policy and proposition.


Ideally, you will have a degree or professional qualification in Market Research/Social Science/Research Human Computer Interaction/Usability/Cognitive Psychology or equivalent professional experience.

Where You'll Work

You'll join us at our easy-to-reach digital hub in Newcastle.

The hub is a modern, vibrant workplace that was designed for and by members of our digital community. Our central hubs have the best of the city on the doorstep, and we have a range of facilities across the sites from cafes, coffee shops and restaurants, to ping pong, gym facilities and loads more.

Here we provide the latest tech and tooling and foster a collaborative culture to help our agile, multidisciplinary teams think big and try new things. You will work alongside people who care passionately about public service, making a difference and delivering for our customers.

We're the UK's biggest government department with over 80,000 diverse and brilliant people on our team. We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.

Our Offer

In return for your skills we offer competitive salary up to up to £57,275, a brilliant civil service pension, and a generous leave package.

We also have a broad benefits package built around your work-life balance which includes:
  • flexible working
  • family friendly policies
  • volunteering and charitable giving
  • discounts and savings on shopping, fun days out and more
  • interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
  • sports and social activities

Building Our Future

We believe the work we do really matters, so we're serious about investing in your ability.

You'll have access to a huge suite of training and learning opportunities to complement the new skills and experience you'll acquire on the job. You'll share ideas with colleagues from across the tech community, and grow your skills via our coaching and mentoring programmes.

Click APPLY now for further information and to start an application online.

If you have any questions or you'd like a chat before you apply get in touch with me via

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