Risk and Compliance Analyst - Aegon

Lytham, UK
20 May 2019
23 May 2019
Contract Type
Full Time
This is a GCM5 role based in Lytham.

This role is part of the Aegon account which works collaboratively with operational, project and

support teams across the business to drive a continuous improvement ethos and directly influence

the customer experience.

A successful candidate will be someone that has a positive approach and a can-do attitude and be

responsible for monitoring operational controls within Atos. This will entail providing the Operational

Assurance Manager with visibility through dashboard production on the effectiveness of the Mission

Critical Processes through assurance activity.

In addition, the successful candidate will review end to end processes through sampling / self-assurance

activities against controls with suggested improvements source either via stakeholder

requests or following new change activity.

The role holder will analyse information and develop improvement plans to drive performance and

improve our Customers experience through robust assurance calendars.


Operational Process Assurance 80%

* Use KRI measures, Quality Assurance outputs, MI and feedback to identify and investigate

end to end operational processes to optimise the efficiency and effectiveness of departmental

operations and mitigate risks / flag control failures.

* Complete 'testing' of processes - including the reporting and management of any issues


* Review and test processes within the Mission Critical Process Inventory (MCPI) as defined by

the Operational Assurance Manager.

* The role holder will be required to manage and maintain a Process Assurance annual

calendar to prioritise process reviews with feeds from stakeholders and change teams.

* Communicate all findings effectively (written and verbal) providing an accurate visibility of

process assurance to the Operational Assurance Manager and agreed key stakeholders.

* Recommend potential process improvements and identification of waste opportunities by

producing a monthly pack of assurance activity and outputs, to be assessed and distributed

to operational leads by the Operational Assurance Manager.

Operational Support 20%

* Support for Atos operational and change teams on controls and process and regulations.

* Support operational areas to ensure that new initiatives are embedded and operational

controls mitigate risks, identifying any process gaps, and prevent re-occurrence.

* Build and maintain relationships with teams within the operations and complaint handling


* Act as an escalation point for operational issues / process gaps in relation to controls and

escalate / instigate actions to remedy.

* Support colleagues at all levels to understand and own control within operational areas.

* Capable of defining and driving a customer focused improvement culture and building of

strong relationships and collaborative approach to risk and controls.

Job Requirements

Essential criteria:

* Understanding of risk frameworks

* Demonstrable experience in risk control management

* Ability to multi-task across multiple risk disciplines (Audits, Risk Controls, Incidents, Fraud,


* Demonstrable experience of working with financial service regulations, e.g. SOX, GDPR,


Desirable criteria:

* Previous experience within a complex organisation managing Risk

* Leadership/Mentoring experience

* Experience of dealing with senior stakeholders

Competencies and soft skills required for the role:

* Client Focus

* Delivery Focus

* Integrity

* Creativity

* Communication

* Team Working

Transferable skills and experience suitable for this opening:

* Excellent communication skills

* Disciplined and pragmatic work approach

* Deep understanding of the operational processes and controls

* Good interpersonal and negotiation skills

* High attention to detail

* Used to working in a team environment, supporting team members to work to tight timeliness

and quality targets.

* Experience in a customer centric environment

* Good time management, organisation, prioritisation skills

* Working knowledge of Microsoft tools- Excel- Word -Outlook

Broad skills categories applicable to the role:

* Internal Audit

* Business analysis

* Administration

* Quality Management

* Risk Management

* Process Management

Compensation and Benefits

A great incentive to join the Atos team is the market competitive range of benefits that the Company

provides. These include a competitive salary, as well as a number of core benefits, such as; 25

days annual leave plus bank holidays; private medical insurance, which all new starters will be

automatically opted into; an attractive stakeholder pension scheme, with employer contributions of

up to 10% basic salary; Life Assurance; Income Protection; Personal Accident Insurance; and

Season Ticket Loan. In addition to this Atos operates a flexible benefits scheme that allows you to

purchase discounted products and services. Additionally, comprehensive training and development

is delivered in a variety of ways, leading to accreditation if required.

Your Application

If you wish to apply for this position, please click below to complete our online application form and

attach your CV in either Word, rtf or text format.

Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual

orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and

experience and relevant business requirements.

We are committed to making reasonable adjustments to the applications process for people with


This job was originally posted as www.totaljobs.com/job/86367357

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