Research Administration Apprentice in Slough SL1

QA Apprenticeships
Slough, UK
20 May 2019
23 May 2019
Contract Type
Full Time
Employer description:

Here at the National Foundation for Educational Research (NFER), we are passionate about education.Our mission is to improve outcomes for future generations everywhere and to support positive change across education systems.

Founded in 1946, NFER is a not for profit charity and the UK's largest independent provider of research, assessment and support services for education. Our clients include schools, UK government departments and agencies at both national and international level.

We want someone who is...
Hobbyist, someone that self teaches and builds their understanding in their chosen subject Thrives in a hands on environment Able to work well as part of a team as well as on their own Can give examples of their strengths and knowledge Self-starter Able to follow instructions and complete tasks
Job Details:

Vacancy Overview:

Around 215 people work at NFER, and we are now looking for a business administration apprentice to join us while you study for a recognised qualification. You will have the chance to acquire and develop new office and business skills and gain experience working with a friendly and hardworking team, where collaboration and communication skills are highly valued.

The role:

You will undertake a variety of administrative duties across the Research Department and provide support on research projects while achieving your Level 3 City & Guilds qualification.

For your placement in theProject Coordination Team within the Research Department you will be:
Working on large-scale projects Ensuring that tasks are completed accurately and within the agreed timelines Telephoning schools and other organisations for recruitment or data collection purposes; responding to telephone and email queries from schools, local authorities and other organisations Assisting with packing and dispatch of materials, questionnaires and assessment tests to schools Checking in returned materials and accurately recording information in Excel Supporting preparations and the effective running of events Producing documents and spreadsheets using Word and Excel
You will be assisting the team with other duties which could include:
Processing purchase orders, invoices, expenses and payments Responding to staff enquiries and business requirements
Your development:

We are committed to creating relevant opportunities to support your ongoing learning and development to help you achieve your Diploma.

This might include:
Developing and delivering a presentation Contributing to improving business processes Chairing and leading meetings Resolving complaints Leading a small project or contributing to a larger one.
You will receive training on our in-house systems and have the opportunity to develop your planning skills.

As part of the apprenticeship, 20% of your work time will be allocated to your development and training. You will attend external workshops and meet with your Diploma Skills Coach regularly.

We are proud to be a learning organisation, focused on improving performance and helping our staff be the best that they can be. We support ongoing learning and development, offering a range of opportunities to help you grow. When you join us you will receive a tailored induction programme plus on-going support from the Learning & Development Manager as well as your line manager for your placements.

About you:

As well as being friendly, reliable, and trustworthy, you will be a good communicator and responsive to changing priorities. As your confidence builds, we will expect you to challenge appropriately and make suggestions on how we can improve our ways of working.

You will have experience in:
Delivering high levels of customer service to internal and external customers Completing delegated tasks accurately and efficiently: e.g. updating records and information; producing minutes for meetings as required Using Microsoft Outlook, Word, Excel and PowerPoint and other software to create, edit and produce documents and presentations.
You will also need:
An attention to detail, ensuring your work is accurate and free to mistakes Experience of working effectively in a team Good telephone skills - able to listen and gather information, respond appropriately, answering queries and giving guidance as appropriate Good work planning skills and the ability to complete tasks on time A flexible attitude and an ability to respond to changing priorities A proactive approach, happy to take the initiative.

Desired qualification:
GCSEs in at least 5 subjects with English and Maths at Grade C/4 or above.

Working at NFER:

Based in our office at Upton Park in Slough, this 13 month full-time training apprenticeship pays a salary from £6.20 per hour(for those under 21)to £8.50 per hour(for those aged 21 to 25.)

We work a 35 hour week, normally 9.15am to 5.15pm with one hour for lunch. Working patterns may vary according to business needs.

We offer a generous holiday allowance, made up of:
30 days annual leave 8 bank/public holidays Up to 4 additional discretionary days offered at the CEO's discretion.
We are based in a modern head office environment only 10 minutes from the town centre.

Refreshment facilities are located in "The Zone", a comfortable area where staff can meet and relax; vending machines selling a variety of snacks, sandwiches and drinks are available as well as a microwave and toaster facility for staff.

There is plenty of free parking in our spacious leafy grounds and bike shelters are also available if you want to cycle to work.

Important Information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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