Business Analyst

Hemel Hempstead, UK
16 May 2019
27 May 2019
Contract Type
Full Time
We're thrilled to be partnering a forward thinking, dynamic and growing business in HemelHempstead in their search for a new Business Analyst to join their proactive and project minded team. The team is already established, but is seeking new, driven and strategic employees to help facilitate further business growth and efficiency.

Focused firmly within Customer Experience, Service Design and Journey Mapping we are seeking tech and customer savvy candidates who have already worked within businesses who are operating with a systems-oriented customer front ends. This is a role which will see you driving customer experience at all times; improving the customer offering with all of the analysis, testing and advisory work you do, both pro-actively and re-actively based on feedback received. It is also a role which will see the successful candidate being extremely resourceful in their User Research techniques.

A superb working environment, our client offers excellent benefits and a platform to really be heard, growing your presence and business analysis career rapidly as you go.

Key duties include:
  • Working within an Agile environment to deliver projects, updates and systems improvements to deadlines.
  • Report into the Head of Business Support and Head of Technology Services to deliver business and systems improvements and projects.
  • Gather and react to Customer and Internal feedback to devise innovative and technically robust solutions to improve systems and customer experience accordingly.
  • Explore different service design routes, mapping the Customer journey and making adjustments to improve offering in the process.
  • Communicate requirements effectively and directly to external developers, ensuring deadlines are adhered to and progress is updated to wider teams.
  • Extensive user research and user acceptance testing.

Experience of operating within a CRM based environment is a must, but knowledge of an e-commerce environment will also be of benefit, given the business model of our client. Candidates should be proactive and innovative while having the ability to communicate effectively with technical and commercial focus, liaising across the scope of the company to understand and improve the Customer offering accordingly.

A superb and ever evolving role, our client is always looking for new and interesting ideas on how to develop from its employees and is a cracking place to work. Please apply now to be considered immediately.

Due to the anticipated high volume of applications we may receive for this advertisement, it is with regret that we may only be able to contact those applicants successful in being shortlisted. However, your application for this or any further roles, may mean that we are able to contact you when additional vacancies become available. Should you not want this to be the case, please feel free to contact us directly to ensure we are aware of your wishes.

StormX Recruitment Ltd is an employment agency and employment business.

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