IT - First Line Apprentice in Hailsham BN27

Recruiter
QA Apprenticeships
Location
Hailsham, UK
Salary
Competitive
Posted
14 May 2019
Closes
27 May 2019
Ref
1151801953
Contract Type
Permanent
Hours
Full Time
Employer description:

Since forming in 1999, Customer Care has been at the core of the Chalvington Group culture. Today it is recognised as a major force in the Telecoms, ICT and Converged markets, providing a diverse range of voice and data solutions to companies that don't like to compromise.

Supplying organisations of all size and industry, from consultation right through to installation and training, our sales are backed by the ultimate in Customer Services from our dedicated, highly trained, and award-winning Care and Support Teams who work tirelessly in their pursuit of perfection. With key roles held by long-standing staff, we have built a level of knowledge and degree of understanding that many strive for but few achieve.

Working exclusively with 'best of breed' brands and suppliers, we offer an impressive range of technology and service solutions, and are proud to deliver the most suitable, sophisticated and technically accomplished products at a realistic cost, always taking into consideration that function and fee must meet to create the most economically efficient solution.

Through listening and careful consideration of each and every circumstance, we approach each and every customer as an individual and never assume that 'one shoe fits all'. Our aim is to future-proof your solutions and maximise your return on investment; ensuring not just the satisfaction of needs, but surpassing expectations and providing more than one reason to be delighted that you have made the right choice.

We want someone who is...
Hobbyist, someone that self teaches and builds their understanding in their chosen subject Thrives in a hands on environment Able to work well as part of a team as well as on their own Can give examples of their strengths and knowledge Self-starter Able to follow instructions and complete tasks
Job Details:

Vacancy Description:

Your primary role will be to provide First Line technical support to our IT customers in accordance with agreed Service Line Agreements and ensuring that specifications outlined by the Company are met and delivered in a professional manner.

Main Responsibilities:
To provide telephone support / remote support from the Company offices. To use management software to record all support calls To carry out workshop repairs and assist in the workshop, as and when required. To complete all necessary documentation as required in order to facilitate job costing, customer profitability reports via: Consultation sheets Mileage records. To ensure that all chargeable work is documented and up to date so the customer is correctly invoiced. To undertake any other duties commensurate with the position that may be assigned from time to time by the Company.

Desirable Skills / Personal Qualities:
Self-motivated with the ability to get on well with customers. Have a confident and professional approach to their work. Have a commitment to learning new processes. Good interpersonal skills. Good team player. The ability to prioritise workloads

Desired Qualifications:
3x GCSEs (or equivalent) at grade A-C in any subject GCSE English and Maths (or equivalents) at grade D or above

Future Prospects:

At the end of the apprenticeship programme, a permanent position will be offered to the right individual.

Important Information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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