Trainee Insurance Assessor

Interpersonnel UK Limited
West Malling, UK
20 May 2019
28 May 2019
Contract Type
Full Time
Trainee Claims Assessor

£17,000 - £19,000 DOE for 36.25 hours a week, split between Monday to Friday 9am to 5pm with a 45 minute lunch.

West Malling

What would you be responsible for in this role?

•Collecting accurate information and necessary documentation to proceed with a claim

•Assisting all claim documentation supplied by a policyholder and the relevant third parties

•Guiding policyholders on how to proceed with the claim and keeping them informed at all times both verbally and in writing

•Assessing medical information and reviewing complex medical histories

•Ensuring prompt and accurate payment of valid claims

•Assistant policyholders with general queries

•Writing clear and accurate non-standard letters where claim circumstances require it

•Ensuring system records are kept up to date and that claim activity is recorded accurately

•Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines

•Adhering to legal requirements, industry regulations and quality standards set by the company

•Supporting claim advisors to Identify potential fraudulent claims and following the agreed processes for referral

•Treating the personal data of our customers, employees and other individuals lawfully and in accordance with the current legislation

What would we like to see in you?

Previous experience of working in a Customer Service, Financial Servicers or Insurance Services environment is desirable.



Excellent verbal and written communication skills

Ability to prioritise workloads and meet deadlines

Organised and methodical

High attention to detail

Computer literate

Strong customer service and problem resolution skills

What's on offer?

Competitive Starting salary

A supportive environment, where self-development and improvement is encouraged and supported.

Interpersonnel UK Ltd is acting as a recruitment consultancy on behalf of our client. Interpersonnel is an equal opportunities employer.

We are pleased to receive a significant number of applications for most roles advertised.

We are therefore unable to respond to individual applicants unless shortlisted. If you have not been contacted within four weeks of the closing date you should assume you have not been shortlisted on this occasion.By applying you give consent for your data to be handled and processed under GDPR Legislation for the purpose

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