Repairs Centre Manager

Recruiter
Crunch Poster
Location
North London, UK
Salary
Competitive
Posted
20 May 2019
Closes
23 May 2019
Ref
1134660167
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Repairs Centre Manager - Support Centre Manager
London
£40,000 - £48,000 Per Annum (Depending of Experience)


JOIN SAMSUNG KX. THE NEW GLOBAL FLAGSHIP STORE AT COAL DROPS YARD

Samsung KX will break new ground in retail experience. And it needs a workforce to match. If you want to be part of London's most exciting new store, check out the Repairs Centre Manager role detailed below and apply today.

COULD YOU HELP LEAD IT?

What the Repairs Centre Manager role involves:
  • Manage and inspire a team of Support Centre Specialists to deliver an exceptional repairs service and world-class customer care.
  • Drive customer loyalty by ensuring Samsung's high standards are delivered across customer engagement, product repair and service management in an innovative and on brand way.
  • Deliver Samsung's brand objectives and inspire the team to do the same.
  • Organise the team to ensure they deliver the best possible outcomes, including training, motivation and contingency planning.
  • Work with the management team to ensure successful delivery against KPIs in all areas, and particularly in product repair, customer care and loyalty.

What they require for the Repairs Centre Manager Role:
  • A skilled and enthusiastic Retail Technical Support Manager with an in-depth understanding of consumer technology and a strong customer care focus.
  • Strong technical skills with the ability to achieve high operational efficiency in a repairs and service-based environment.
  • A true brand advocate who is able to deliver a flawless customer experience, and generate brand loyalty through exceptional customer service.
  • A detail-orientated, highly organised individual with a can-do attitude and the drive to set and deliver exceptionally high standards.
  • A natural leader with good communication skills who can motivate energetic, diverse teams through collaborative and inspirational leadership.

If you feel you are suitable for their Repairs Centre Manager position, please apply now.

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