1st / 2nd Line Engineer

Circle Recruitment
Bolton By Bowland, UK
18 May 2019
23 May 2019
Contract Type
Full Time
1st / 2nd Line Engineer


£24k-£30k Dependent Upon Experience

We are looking for a1st / 2nd Line Engineer to join our client's support team. Working as part of a small, hardworking and enthusiastic team, the role involves supporting customers via telephone and email.

1st / 2nd Line Engineer Key Responsibilities
  • Work directly with clients to provide software and hardware support
  • Diagnose and resolve technical hardware and software issues.
  • Research the solution using available information resources & tools.
  • Providing outstanding customer service and technical support to clients and maintaining customer relationships
  • Follow standard service desk procedures & update them in timely manners.
  • Identify and escalate situations requiring urgent attention.

1st / 2nd Line Engineer Key skills and preferred experience.

At least 2 years' experience of providing IT Support in a commercial environment, experience supporting:
  • Microsoft Exchange
  • Active Directory
  • Office 365
  • Windows Servers (full range)
  • Server Virtualisation (HyperV / VMWare)
  • Local Area Networking
  • TCP/IP Networking knowledge covering LAN/ WAN / WLAN
  • HP and Cisco hardware

1st / 2nd Line Engineer Personal Requirements
  • Enthusiastic "can do" attitude, willing to deal with issues as they arise.
  • A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations.
  • Strong written and oral communication skills, and the ability to effectively communicate with technical and non-technical audiences.
  • Mature and composed personality - able to remain calm and clear headed in challenging situations
  • Highly organised - able to coordinate multiple conversation 'threads' without losing track
  • Professional customer facing manner both written (email) and verbal (telephone)

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

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