Credit Controller

Recruiter
Weatherbys Bank Ltd
Location
Wellingborough, UK
Salary
Competitive
Posted
20 May 2019
Closes
11 Jun 2019
Ref
1143662297
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Arkle Finance is a provider of asset finance to SMEs and specialist finance to consumers and they are looking to recruit a Customer Services Collectors to join their existing team.

JOB PURPOSE

To investigate and resolve any payment queries or issues, collect any outstanding rentals arrears. Pass information to relevant departments for further action and to follow through as necessary.

Key Responsibilities:
  • Contact Customers whose Agreements are in arrears primarily by telephone on a daily basis
  • Collection diary management
  • Resolve any queries
  • Active involvement with the End of Lease processes (EOL).
  • Generate relevant letters including (not limited to) arrears, default, termination, EOL letters.
  • Carry out searches using various reference agencies and update as required.
  • Responsible for effectively and timely processing of rejected payments, including but not limited to rescheduling direct debit payments
  • Produce and copy documents for individual customers as/when required.
  • Open a line of communication with new customers in customer support calls.
  • Maintain working relationships with brokers.
  • Update the procedures manual as and when required.
  • Liaise with external agents and Brokers sending relevant files to keep updated.
  • Updating and managing databases.
  • Cover/assist Arkle team members as and when required.

Skill Requirements:
  • Highly numerate with strong accounts/credit control knowledge.
  • Excellent communication skills/telephone manner.
  • Strong negotiating skills and ability to work well under pressure.
  • Able to work to deadlines with accuracy and precision.
  • Good team player.
  • Able to prioritise tasks and good time management skills.
  • PC Literacy and knowledge of the Microsoft suite.


This job was originally posted as www.totaljobs.com/job/86290266

Similar jobs

Similar jobs