Ombudsman Manager

Financial Ombudsman Service
London, UK
20 May 2019
23 May 2019
Contract Type
Full Time
Are you looking to do something that makes a difference? Are you good at settling disputes, helping someone fix a problem or untangling a complex issue? If so we'd like to hear from you.

The Financial Ombudsman Service was set up by Parliament to deal with financial disputes. Whatever the complaint, we understand the impact on the people involved and the importance of being fair, impartial and understanding

about you

You'll be passionate about doing the right thing, self-motivated and dedicated to developing your team. You can adapt, evolve and juggle multiple responsibilities and areas. You'll excel in collaborating with peers and strive to contribute to our values driven workforce. You'll have a talent for making fair evidence-based decisions.

what's in it for you?
  • starting salary of £56,100 with the potential to progress to £65,000 in 18 months based on performance.
  • excellent benefits package including generous non-contributory pension plan, private medical insurance, income protection, critical illness, 25 days holiday with holiday purchase options and lots more
  • flexible working
  • onsite gym
  • strong internal training and development programme
  • part-time role availability
  • a strong commitment to diversity, inclusion and wellbeing

what you'll be doing
  • leading and coaching your team to develop their problem solving expertise
  • reaching legally binding conclusions to help our customers
  • building your team's resilience, delivering service, quality and performance objectives
  • you'll use good judgment, fairness and impartiality to make robust, clear decisions
  • you'll use your insight and knowledge to help develop our policies, approach and influence the wider industry

your experience and knowledge

As well as looking for someone that reflects our organisational values, we're looking for:
  • experience in the successful management or professional leadership of a team in a customer focused organisation
  • evidence of problem-solving skills, good judgment and evidence based decision making
  • empathetic and mindful consideration of the impact of the complaints that come to our service
  • strong, resilient and adaptable planning and prioritisation
  • advanced skills in negotiation, influence and persuasiveness
  • the ability to understand people and complaints, listen carefully, ask the right questions and do the right thing

Closing date for applications 17th May 2019

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