Software Support Technician

Recruiter
Earl Street Employment Consultants Ltd
Location
Tonbridge, UK
Salary
Competitive
Posted
16 May 2019
Closes
23 May 2019
Ref
1132382893
Contract Type
Permanent
Hours
Full Time
Our client a well-established software company specialising in advanced business software systems, are looking for a new Software Support Technician.

Main Responsibilities:
  • Ensure new support calls are logged within reasonable time and the customer is kept up to date with progress.
  • Categorise and escalate queries and monitor their path throughto resolution.
  • Resolve helpdesk queries over the phone or via email where possible and take individual responsibility for keeping up to date with new features in the software.
  • Liaise with development and third parties in order to assistwith efficient callresolutions.
  • Assist with ad-hoc tasks relating to implementation, system maintenance and support projects.

Key Requirements:
  • Self-motivated but also able to work as part of a team.
  • PC literate and competent with MS Windows & Office
  • Experience in an IT basedrole.
  • Ability to work under pressure and prioritise the workload.
  • Excellent communicationskills.
  • Proactive customer-focused approach
  • Logical approach to problem solving.
  • A-level qualifications or equivalent, plus a minimum of grade C in English and Maths GCSE. Degree level education is preferable, but is not a requirement.
  • Experience in software support, business accounting, or payroll is not essential, but would be an advantage.

We are acting as an employment agency in regards to this position.

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