Telecoms Support Executive

Lloyd Recruitment Reigate
Salford, UK
20 May 2019
27 May 2019
Contract Type
Full Time
Lloyd recruitment Services are recruiting for a Telecoms Support Executive for an expanding telecoms company. Our client has trade agreements with all major UK networks and carriers across a full range of products and services. They have worked hard to build their products and services portfolio to ensure they are able to cater to their clients' individual and business telecoms requirements.

As a member of the Telecoms Support team, you will be responsible for dealing with customer support for fault diagnosis and technical support for all products and services. You must also be able to provision a wide range of products and services including lines, connectivity, WLR, CPS and Hosted Telephony.

The successful candidate will be able to elevate company standards and provide excellent customer service and support.

Overview of Key Responsibilities, Tasks and Activities:
  • Fault diagnosis
  • Establish customer requirements and assess their needs
  • Upselling various packages
  • Analysis of data and translation into a fixed services proposition
  • Responsible for communications via phone calls and email
  • Escalating queries and concerns when necessary
  • Liaising with suppliers
  • Completing various adhoc projects and tasks as assigned

Required Skills and Abilities:
  • Proven working experience within the telecommunications industry in a support role
  • Technical
  • Customer focused
  • Ability to multi-task and work under pressure
  • A desire to work as part of a team to generate fresh and innovative ideas
  • High attention to detail
  • Effective organisational and communication skills
  • Strong telephone manner

NB: Due to the high level of applications received by Lloyd Recruitment Services Ltd, we are unfortunately only able to contact shortlisted applicants.

Keywords: Telecoms, Broadband, Support, Fault Diagnosis, Manchester, Hosted Telephony, Services, Fixed Line, Technical, M7

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