1st Line Team Leader - IT

Recruiter
Connells
Location
Leighton Buzzard, UK
Salary
Competitive
Posted
18 May 2019
Closes
27 May 2019
Ref
1130567903
Contract Type
Permanent
Hours
Full Time
1st Line Team Leader
Leighton Buzzard - Head Office - £29,000 Basic Salary
Who we are
The Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of over 580 branches nationwide, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!
About the role
You will be leading a team of 1st line analysts who support all internal and external applications, websites and services. You will ensure a high standard of incident and request management and communication to all parties alongside excellent customer service. You will be responsible for providing coaching, training and motivation for your team and carrying out regular monitoring and performance reviews

We are looking for an ambitious person who wants an opportunity to further their career with a strong focus on providing a high quality service. Connells Group IT are keen to support their staff in achieving their career goals and the right candidate will have opportunity for progression.
Who you are
We're looking for someone that has a solid foundation of leading a team in a customer service or support environment with IT knowledge.
Essential skills
  • Educated to A-Level (or higher) with particular emphasis on Mathematics, English Language, IT and business related subjects
  • Completion of official training courses or qualifications in relevant areas (preferably ITIL)
  • Worked in customer service environment managing a team
  • Previous experience of working to published service levels
  • Knowledge and experience of working with current IT Systems
  • Good understanding of servers and networking
  • Excellent communication and customer service skills
  • Able to work under pressure with a 'can do' attitude

Interested? Click on 'Apply for this vacancy' now!

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