Pensions Administration Manager

Willis Towers Watson
Welwyn Garden City, UK
17 May 2019
27 May 2019
Contract Type
Full Time
Do you have extensive experience working with occupational pensions, coupled with a proven track record of working at a supervisory level within the pensions industry? A fantastic opportunity has arisen to join our fast growing team in Welwyn Garden City as a Pensions Administration Manager.

The Role

Personal Management
  • Agree quality and performance objectives with the Operations Manager. Maintain a monthly rolling schedule of objectives.
  • Weekly review with Team Leaders to discuss the teams' work position and their management responsibilities.
  • Update Operations Manager on a regular basis, or as necessary, of all current work issues and review, on a monthly basis, all aspects of their role.
  • Liaise, as necessary with Team Leader, Client Manager, Systems Manager and Special Projects Team Manager over resources, workflow and client expectations.
  • Attend and contribute to monthly Administration Manager meetings and cascade relevant information to administration teams.
  • Contribute to the practice communication framework, via monthly team briefings to include the local implications of firm/practice wide communications.
  • Maintain excellent time management skills.
  • Understand and develop the business and live and promote the firm's values.

Technical Knowledge, Processes and Procedures
  • Build and maintain domain knowledge through experience.
  • Be a point of reference on technical matters and non-standard cases.
  • Keep abreast of all changes in legislation, and manage the impact on client services, procedures and fees.
  • Liaise with Client Manager/Retirement Practice concerning benefit changes, ensure the administration team understand the impact and make appropriate changes to calculation routines, procedures, reporting and fees.
  • IT/ PMS6000

• Ensure all viable calculations are automated with linked member movement processing and letters/statements.

• Provide guidance to Administration Controllers with regard to the preparation of computer specifications and test matrices.

• Ensure that all software released to your teams is adequately checked before being signed off.

• Provide constructive input by identifying areas of improvement/streamlined processes for future IT development.

Business Development/Business Plans/Budgets
  • Participate in new business presentations as required.
  • Participate in new client implementations.

Performance Objectives:
  • Maintain a good working knowledge of all systems and products.
  • Ensure databases for your clients are complete, accurate and standard.

  • Define responsibilities and roles of the team members with the Team Leaders and ensure that all members understand their roles.
  • Contribute to the resource strategy and recruitment plan of the Practice and identify future resourcing needs (and skills required/lacking).
  • Manage recruitment and selection process locally.
  • Carry out performance/appraisal reviews and where necessary initiate performance management.
  • Manage career development locally, to include coaching, mentoring, leading and monitoring.
  • Contribute to the associate training and development programme for the Practice.
  • Motivate and reward in order to retain key individuals.
  • Encourage teamwork by sharing knowledge, ideas and solutions.
  • Demonstrate leadership skills and provide direction and guidance to team.
  • Participate in monthly management session.

  • Ensure an efficient, professional service is provided to meet all client/members' needs and to promote the Towers Watson brand.
  • In conjunction with the Client Manager take the overall responsibility for an agreed list of clients
  • In conjunction with the Client Manager, ensure that all service agreements, delivery promises and performance standards are met.
  • Maintain control over the teams and their workload in terms of quality and achievement of service levels.
  • Ensure that work plans are prepared and adhered to for all your clients.
  • In conjunction with the Team Leader ensure that Administration Guides are kept up to date and make sure that each client has an up to date Administration Guide.
  • Co-ordinate the issue of quarterly administration reports to clients in conjunction with Client Manager.
  • Ensure the standard complaints procedure is followed.
  • Scope and project manage any special projects in conjunction with Client Manager.
  • Gather client feedback, positive and negative, discuss possible solutions with senior colleagues and implement results.
  • Identify areas where the service to clients could be improved and/or expanded.

  • Identify and work with the Client Manager and Team Leaders to improve operational efficiency and reduce costs, eg automation, full use of standard products.

The Requirements
  • PMI qualification desirable
  • Extensive experience of dealing with occupational pensions schemes
  • Proven track record of working at a supervisory level within the Pensions sector
  • Able to demonstrate excellent communication, organisational and prioritising skills

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