IT Helpdesk Engineer - 2nd /3rd line

ENS Recruitment
Barking, UK
20 May 2019
23 May 2019
Contract Type
Full Time
Long established IT re-seller/MSP are seeking an experienced IT Helpdesk Engineer to provide a professional and efficient service to their range of clients. This role will be office based with around 30% of your time on client's sites. This company have been in business for over 30 years with a client retention at 97%. They offer a work hard play hard environment with a small, dynamic and friendly team. You MUST have a current full driving licence

Experience required:
  • Experience in a similar role, ideally gained by working for an IT reseller, VAR or solutions provider
  • Proven experience in installing and configuring and supporting Windows 365 and Win 7 etc
  • Supporting PCs, laptops, tablets in a Windows domain
  • Supporting Microsoft Office 2010/2013/2016 etc
  • Supporting Office 365 /Outlook users
  • Ability to re-build workstations, laptops
  • Installation of general PC / Network based software, Office, Sage/Adobe etc
  • Cabling; Cat5e, Patching and Terminating
  • General experience of Active Directory
  • Familiar with Iphones, Ipads and Android devices for email and web use
  • Able to use remote support tools such as RDP, Teamviewer, PC Anywhere and Logmein
  • Ability to understand IP networks and debugging of basic network problems
  • Able to configure ADSL routers, WIFI access points, NAS boxes, network printers and scanners

Duties and responsibilities:
  • Answering the incoming helpdesk calls that are logged via email, telephone and in person
  • Investigating and resolving helpdesk calls, escalating where needed
  • Providing telephone and/or remote support to solve customer problems/requests
  • Visiting customer sites to install PCs, Laptops, software and upgrades
  • Working on new projects, building systems in the office for remote and on-site set up

Salary range £20-28k negotiable dependant on skills

For further information contact Kim Baker, ENS Recruitment Westcliff or apply today

Similar jobs

Similar jobs