Helpdesk Co-ordinator

Recruiter
Solutions Recruitment
Location
Bolton By Bowland, UK
Salary
Competitive
Posted
17 May 2019
Closes
27 May 2019
Ref
1129309465
Contract Type
Permanent
Hours
Full Time
Helpdesk / Customer Service Co-ordinator

Temp to Perm to start asap.

Salary £23,000

My client has an immediate requirement for a helpdesk co-ordinator to join their very busy facilities team. The successful candidate will have an understanding of a helpdesk function and able to take instructions yet at times act on their own initiative.

Criteria:

- Good communication skills

- Excellent telephone manner,

- General understanding of databases, word processing & the internet

Duties will include:

• To operate the CAFM System, receiving reactive and planned events, relaying information to those responsible for action and keeping the client updated where necessary.

• Update the CAFM system with a full audit trail of the event from receipt to closure.

• To manage the damage process to ensure accurate records are kept and that monies are recovered in line with the contract.

Keen to hear from any candidates with a strong facilities management / customer service background who are looking to step up into a busy helpdesk role.

Salary £23,000 to start asap.

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