2nd Line Support

Hays Specialist Recruitment Limited
Sheffield, UK
19 May 2019
23 May 2019
Contract Type
Full Time
3 month 2nd Line Engineer for a company in central Sheffield, paying up £18 per hour

Your new company
Your new company will be a well known transport company based in the centre of Sheffield. They are seeking a 2nd Line Engineer to assist with a heavy work load over the next coming months.

Your new role
In your new role, you will provide effective 2nd and 3rd line resolutions to internal staff, handling issues and service requests efficiently. You will be responsible for investigating and resolving IT problems to reduce the number of incidents throughout the organisation, ensuring the 1st line team are well supported. You will be ensuring that effective IT security procedures and implemented throughout the company, including patches, antivirus, web and mail filtering. You will have communication with 3rd party suppliers, ensuring SLAs are met. You will manage user accounts, permissions, access rights and SAN storage allocations for multiple user companies, using appropriate methods ensuring ITIL and legislative best practices. Lastly, you will be given the responsibility to monitor and maintain the data recover / back-up systems.

What you'll need to succeed
Ideally you will have previous experience working on a 2nd / 3rd line desk, with a knowledge of Microsoft Server (Active Directory, Exchange, Hyper-V) and Windows environments. You will have a proven record working with Office 365 and deploying Windows OS, software and patches using SCCM. You will have a good knowledge of SAN storage in corporate environments and cyber security standards. If you have experience with Cisco switches and routers this will be beneficial. You should be comfortable working to an ITIL framework.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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