Helpdesk Team Leader / Lead Support Analyst

Solihull, UK
19 May 2019
23 May 2019
Contract Type
Full Time
JOB OVERVIEW: Helpdesk Team Leader / Support Team Leader / Technical Support Lead - knowledge of WMS / Warehouse Management Systems / Warehouse operations advantageous but not essential. My client is an exciting established, award winning, AIM listed software development company providing enterprise level back-end IT systems. Salary £27-£35K basic plus excellent on-call allowance, plus fantastic corporate benefits package!

LOCATION; Office based south of Birmingham (between Birmingham and the M42/M40 Junction), West Midlands

THE COMPANY; My client is an established, steadily growing, award winning software development company providing enterprise level back-end warehouse management systems / supply chain systems. They nurture long-term partnerships with businesses that seek to continually improve their warehouse performance, through the intelligent use of technology, people and improved business processes. They have a successful record of installing over 500 enterprise solutions in a variety of industry sectors and business sizes.

THE ROLE; Due to ongoing expansion my client seeks to recruit an experienced Helpdesk Team Leader / Support Team Leader. The salary and package offered will depend on level of experience and competency. You will lead a team of Helpdesk Analysts / Support Analysts who provide support to external customers using my client's fantastic WMS software applications.


- You will have some experience of leading a team of helpdesk analysts / support analysts.

- You will be at an advantage if you have any knowledge of warehouse operations / warehouse management systems / supply-chain / logistics

- Multi-year experience of working in IT support role to ITIL standards and a tiered support level environment

- Working knowledge of databases is advantageous e.g SQL Server / Oracle advantageous

- Working knowledge of networks, servers and Windows operating systems

- Highly customer focussed, eager to learn, tenacious, a problem solver and a person who follows through and believes in exemplary customer care

- Familiarity of any modern object based programming language such as VB+, C#, etc is advantageous but by no means essential.


- An ideal position for an experienced IT / applications support candidate with proven team lead experience to deputise for the Helpdesk Manager / Support Manager and make their mark in this exciting, growing PLC.

- A highly competitive salary depending on experience plus superb benefits package

- Excellent training in new technologies and chance to diversify your skill set and work with a very established team of enterprise software professionals.

- REAL chances of career progression.

If you are a good match to the above criteria then please apply with a CV at your earliest opportunity so as to be considered for this excellent life-changing opportunity.

KEYWORDS; servicedesk, service desk, helpdesk, help, support manager, team leader, lead, support, engineer, consultant, analyst, technical, Progress OpenEdge, Dymamics, ADM2, ADM1, Smart Objects, Windows, Unix, Linux, MySQL, HTML 5, CSS 3, Smartobjects, SQL Server, GUI, Web, Lead, manager, technical software, implementer, project, implementation consultant, applications, support, technical support, ERP, Enterprise Resource Planning

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