Head of Service ONE YOU Lincolnshire

Lincolnshire, UK
20 May 2019
27 May 2019
Contract Type
Full Time
Join Thrive Tribe's quest to empower over 1 million people to change their behaviour and thrive!

We are very excited to have recently been awarded the opportunity to provide a free, integrated lifestyle service for the people of Lincolnshire. ONE YOU Lincolnshire will improve local people's lives through advice, support and activities from July 2019. We seek exceptional people to help us provide an amazing service!

Thrive Tribe is an award winning, innovative and value led healthy lifestyle organisation with excellent reviews on Glassdoor. Every person makes Thrive Tribe the incredible place it is to work and together, we're unstoppable. We offer great people great experiences through training, development and a flexible working culture. Within our buzzing environment our talented people work hard but we ensure lots of fun is thrown in too!

Tell me more, tell me more.....

We have a unique opportunity for a talented leader to head up ONE YOU Lincolnshire. As Head of Service you'll lead a team of over 40 individuals, supporting and motivating them to improve health and wellbeing across the County.

Working closely with colleagues from Thrive Tribe and partner organisations across Lincolnshire, you'll be responsible for a wide range of community and digital programmes that will help people stop smoking, get active, lose weight and drink less alcohol.

The Nitty Gritty

Salary: Starting at £50,000 per year.

Location: Lincoln, with regular travel across the county (car owner desired) & requirements to attend training, meetings and events in Thrive Tribe's other locations, especially our HQ in Stratford.

Line Manager: Head of Service Delivery (Thrive Tribe Central)

Contract: Permanent; full time.

Main Duties

Like all roles at Thrive Tribe, you can expect your time at work to be fun, varied and challenging. We don't like to stick to a firm JD as we know from experience that things change throughout the lifetime of a role. However, so you know what to expect, here are the initial main duties for this role:
  • Help maintain the ethos of Thrive Tribe by driving our organisational culture forward across our services and using every opportunity to embed our values.
  • Develop/implement an annual delivery plan for ONE YOU Lincolnshire that will ensure delivery according to commissioner and resident requirements.
  • Lead the ONE YOU Lincolnshire team in line with Thrive Tribe's leadership values, providing clear structure, vision and inspiration to ensure successful delivery of the contract and a happy, motivated team.
  • Communicate effectively with the ONE YOU Lincolnshire team, providing opportunities for staff members to be engaged and involved in decision making and service developments.
  • Manage the relationship with our commissioners at Lincolnshire County Council, ensuring the service is provided in line with local priorities and strategies.
  • Manage the sub-contracted parts of the service and the processes that underpin the way the organisations will work together to ensure efficient delivery and a joined-up, client centred approach.
  • Build strong relationships with GP Practices and other local health, social care, leisure and community organisations in order to develop robust two-way referral pathways and joined-up client care using a community assets approach.
  • Ensure activity levels are in-line with contractual requirements and targeted appropriately by developing and implementing a communications and marketing strategy and ensuring referral mechanisms and pathways are easy to use and well promoted.
  • Work with clinical colleagues to ensure interventions are delivered in a safe and effective manner and that quality standards and client outcomes exceed contractual expectations.
  • Ensure service reports are delivered on time and to an excellent standard.
  • Work with the Head of Service Delivery to set and monitor the annual service budget, including staffing costs, subcontracting arrangements and pharmacotherapy.
  • Lead continuous development of the ONE YOU Lincolnshire service model, working with commissioners, stakeholders and team members to innovate, drive continued improvement and ensure interventions meet the needs of clients.
  • Ensure that all programmes are delivered in line with Thrive Tribe's standard operating procedures and governance arrangements and compliant with national guidance and legislation.
  • Work with the Thrive Tribe management team to ensure that programmes are delivered consistently across the organisation, to discuss solutions to operational challenges and to identify new development opportunities.
  • Ensure ONE YOU Lincolnshire is fully compliant with relevant national legislation, guidance and best practice; and delivered in line with Thrive Tribe's policies/procedures and strategies/priorities in Lincolnshire.


We are looking for someone who has....

More than anything, we are looking for a team player who puts their heart into their work and communicates superbly with colleagues and stakeholders. You'll also need to relate strongly to our values, as they run through everything we do.

Of course, we are also looking for some experience for this role, as follows:
  • Experience of leading a large multi-disciplinary team and a passion for people leadership.
  • Experience of managing multi-component frontline services in health, social care or community settings.
  • Excellent networker, with the ability to build professional relationships with senior colleagues from a wide range of organisations.
  • Excellent inter-personal skills and the ability to communicate to a wide range of audiences using a wide range of mediums.
  • High level of understanding of managing contracts, including commissioner relationships, performance management, reporting and budget management.
  • Experience of managing a supply chain of sub-contracting providers.

You'll also need to be comfortable travelling throughout Lincolnshire and occasionally working evenings or weekends.


22-28 days of annual leave, pension scheme, life insurance, paid day of leave for physical activity, regular programme of team building/social events, online shopping discounts, tea/coffee on tap, childcare voucher scheme, bike to work scheme....and loads of friendly, supportive colleagues.

How to apply

If you are interested in this vacancy please apply by 29th May 2019.

Please submit a covering letter (maximum of 500 words, explaining why you are the right candidate for the position) and your current CV to recruitment.jobs@thrivetribe.org.uk

An assessment day will take place for this vacancy on Wednesday June 5th in Lincoln.

We're happy to have an informal discussion regarding this vacancy, if you'd like to discuss the opportunity further please call Andy Emerson on 07540 108893.

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