Desktop Support Engineer
Desktop Support Engineer - Managed Service Provider - Brentford 1st/2nd Line Are you wanting to expand your abilities and grow with a fantastic company in a diverse industry? Salary up to £28,000 Read below for a fantastic About the company The Client is an ISO-accredited tech company providing specialised computing solutions to businesses within the London area. They take pride in assisting businesses to reach their full potential. Not only do they have a Microsoft Gold certification, but they have also edged further up the IT support ladder to become the IT services company that provides the highest quality management standards to our customers. They have been in operation for over 20 years, which means more than two decades of customer satisfaction. Due to the size of businesses - between 5 and 1000 - they deal with, they have formed bonds with their customers, who trust them to monitor and provide sustainable, healthy solutions to their IT and telecom needs. About the Role The client is looking for a Skilled junior Desktop Support Engineer, with 1-3 years of day to day user Desktop Support experience and eager to progress their career towards a more independent role with exposure to a broader range of networks and technologies. ·Initial induction of 1-2 months based in their office offering remote support to their clients to get familiar with their systems. ·Then introduced onto onsite support for our various largest clients, which provides huge exposure to a wide variety of customers and technologies. ·You would be trained and supported by the lead engineer as well as being able to refer and escalate to the full range of our engineers. ·Most clients are in Zones 1-2. About You - 1-3 years of User Desktop Support experience - solid desktop support skills. - This needs to be either with an MSP or a candidate who has had the sole responsibility of the IT department of a small company, full end to end administration experience. - Core technology experience: - Hands-on Windows desktop support building PCs and fixing operating system/driver/software issues. - Microsoft Office - resolving customer issues on all versions. - Server administration ( Active Directory, group policy, login problems including remote login issues). - 365 and Exchange administration - mailbox limits, mailbox sharing, ISP/DNS/MX issues. - Smartphone email support ( mailbox setup and synchronisation issues). - A self-managing individual with attention to detail and documentation, aware of how to interact differently and prioritise depending on the level of seniority of the end user. - Fluent in spoken and written English - required for telephone helpdesk calls and customer correspondence. The Benefits ·Quarterly performance review with management to focus on career progression. ·Pension. ·Mobile phone and laptop. Remuneration of all work expenses. ·MCSE training plan - study material, study leave, and exam costs provided. A bonus of £500 for every exam passed towards MCSE. ·Regular opportunities for overtime. ·Long service increases in holiday allocation - 1 day extra one holiday per 1 year of service. ·Other: Cycle to work scheme, Christmas & Summer Events + other social outings through the year. To Apply Great opportunities like this don't last long. Submit your CV now at Alternatively, give Noz a call on 0207 426 9840 to discuss whether this role is right for you and to answer any questions you may have.