IT Manager

Recruiter
Headhunter Group
Location
Blackburn, UK
Salary
Competitive
Posted
18 May 2019
Closes
23 May 2019
Ref
1148909675
Contract Type
Permanent
Hours
Full Time
Purpose of the Role:

To oversee and manage daily running of the group IT department.

Roles and Responsibilities:
  • Managing the IT Team in day to day operations
  • Monitoring and maintenance of hardware, software and network solutions throughout the business
  • Ensuring that all systems and networks are operational during working hours
  • Carrying out routine preventative maintenance to maintain operational capability
  • Planning, communication and execution of IT projects and deliverables in line with business requirements
  • Supporting and developing in house systems including but not limited to; ProClaim, SugarCRM, Sage
  • Training junior members of the IT Team
  • Developing and maintaining IT processes and procedures
  • Monitoring and periodic testing of system backups
  • Ensuring the network and data within the network are secure and sufficient security measures are taken
  • Adhering to relevant laws and legislation such as GDPR
  • Maintaining IT documentation including but not limited to; IT Quick Sheets, network infrastructure documentation, firewall rules and configuration, IT Knowledge base
  • Ensuring a renewals calendar is maintained and any renewals follow the relevant processes
  • Managing the IT on boarding and off boarding of staff members; user account creation, access rights and permissions, systems access, staff exit process
  • Submit purchase requests using the relevant Cost Benefit Analysis (CBA), ensuring that commerciality is considered with every proposal
  • Proposing improvements and enhancements to the network, systems and infrastructure as and when required
  • Supporting in disaster recovery and business continuity plans
  • Reporting periodically to the Head of IT in line with business processes
  • Management of major incidents in line with the business incident process
  • Answer and respond to support requests
  • Troubleshoot, diagnose and resolve hardware and software issues

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