IT Service Desk Apprentice in Cirencester GL7

Recruiter
QA Apprenticeships
Location
Cirencester, UK
Salary
Competitive
Posted
24 Apr 2019
Closes
23 May 2019
Ref
1095868261
Contract Type
Permanent
Hours
Full Time
Employer description:

We're a provider of digital consultancy, managed services and technology focused on helping our customers make the most of the opportunity technology provides. With our headquarters in Cirencester, we have over 15 years' experience of bringing innovative technology to business reality. Our team of professional IT and business experts, most of whom have been with the company for many years, are focussed on providing our customers with exemplary levels of service.

We want someone who is...
Hobbyist, someone that self teaches and builds their understanding in their chosen subject Thrives in a hands on environment Able to work well as part of a team as well as on their own Can give examples of their strengths and knowledge Self-starter Able to follow instructions and complete tasks
Job Details:

Job overview:

Trust Systems is currently seeking a Service Desk Apprentice to be based at our head office on Tetbury Road in Cirencester, close to Cheltenham, Gloucester and Swindon.

Working within our technical services team, this is a busy, important role, which will involve providing effective IT support to multiple customers who are based across several sites in the UK. The role will be varied as the business continues to grow, however initially it will involve managing supported customer service cases with plenty of potential for long-term progression into a specialist field such as networking, storage or server consultancy.

Main role / Responsibilities: [will include but not be limited to]:
Provide 1st line technical support and excellent customer service Administer remote management and monitoring systems Managing tickets in line with SLA's (Escalation, logging and closure) ensuring all communication is logged into the CRM system against the ticket Presenting a complete audit trail whilst communicating updates to the customer Opportunities for innovation through developing in-house procedures with new tools and processes Help produce and maintain technical documentation via the knowledgebase Liaise with engineers, contractors and customers regularly New equipment preparation Ensure compliance with Service Desk procedures Escalating calls to the designated 'Escalation Points' when appropriate, providing a full and concise record of the call and reason for escalation
Desired qualities, skills and knowledge:
Experience using Microsoft Windows and Microsoft Office Computer literate Oral and written communication skills Problem analysis, solving, planning and prioritisation Attention to detail
Desired qualification requirements:

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above.

Working week:

Monday to Friday,

9am - 5:30pm,

37.5 hours per week [all details will be confirmed with the employer]

Salary:

£201.92 per week

Benefits of the role:
Bonus of up to 10% (£1,050) 25 days holiday (+public) Private healthcare 4% company contribution pension 2 x Death in service Free lunch
Important Information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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