Strategy & Digital Performance Analyst

Lowell Group
Leeds, UK
16 May 2019
23 May 2019
Contract Type
Full Time
Main purpose of job:

The primary purpose of this role is to, analyse account movement across the full end to end litigation process, detailing strategy performance, and providing insight into our digital channels such as our website.

You will be working very closely with the LSL Case Management & Strategy, and Real-Time Delivery teams, as well as key stakeholders within the Business Intelligence team. This role exists to maximise on opportunities by helping to shape future strategies, and drive an efficient cost effective business.

Key activities include: Daily review of accounts across all stages to highlight areas for focus and change, supporting the production of business reporting through detailed data driven analysis, supporting group led initiatives relating to strategies and digital performance, ensure a consistent approach to analysis provided between business areas, reviewing digital strategies to understand our clients customer journey and recommend improvements.

Key responsibilities and accountabilities:
  • Produce and distribute high-quality, actionable analytics (both ad-hoc and business-as-usual) using various reporting and analytical tools.
  • Ensure all contact methods, channels, and strategies remain efficient, and robust, whilst increasing visibility across the entire litigation process.
  • Through the use of Google Analytics gain full insight in to user experience, and performance from our digital strategy, suggesting improvements to the relevant department as and when appropriate.
  • Track and report on litigation, strategy, and digital performance, highlighting trends, anomalies, as well as options to improve our processes, and revenue potential using tools like cost benefit analysis.
  • Identifying portfolio and/or specific client performance against benchmarked pricing performance, suggesting improvements where required.
  • Support the development and deployment of new campaigns and strategies across multiple contact channels including (but not limited to) specification of requirements, design and build, testing, release, tracking, and reporting.
  • Production and maintenance of LSL MI reporting suite.
  • Conduct regular review sessions with counterparts within our clients operation to share best practice, and ensure skills are maintained, as well as knowledge of upcoming events.
  • Proactively seek out opportunities to inject analytic rigor and excellence into business and improve ongoing problem solving.

Experience Skills and Qualifications:
  • Numeracy and quantitative comfort, whether through natural aptitude, coursework, or job experience, is essential for success.
  • Previous experience in an analytical role
  • SQL (querying and managing data) desirable
  • Demonstrated experience with MS Office, especially Excel
  • Solid communication skills and the ability to manage multiple, sometimes conflicting, priorities and tasks would be highly advantageous
  • Traits and competencies likely to be associated with success in this role include exceptional problem solving skills, creativity, intellectual curiosity, the relentless pursuit of better answers.

Role Competencies:
  • A good understanding of business terminology
  • Ability to build positive working relationships
  • Strong attention to detail
  • Ability to plan and facilitate workshops
  • An inquisitive nature
  • Solid verbal and written communication skills
  • Excellent time management and organisational skills
  • Highly developed critical thinking and analytical skills

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