Project Manager (14.00-23.00)

Lower Wortley, UK
16 May 2019
23 May 2019
Contract Type
Full Time
thebigword is the largest interpreting services provider in Europe and is among the top 20 language and translation companies in the world.

We work with many of the world's biggest and best-known brands and a number of large US and UK government organisations.
The company has 12 offices around the world, employs over 500+ staff and a network of more than 15,000 linguists.
Every month, thebigword handles 1 million minutes of telephone interpreting, 17,000 face-to-face interpreting assignments and half a billion words of translation.

One of our key client teams are currently looking for somebody to join their team as a Client Account Manager (Project Manager), this role would be working Mon-Friday on a shift pattern of 14.00-23.00.

Key Responsibilities
  • Responsible for all aspects of the projects managed to ensure a quality and on time delivery to the client.
  • Using the minimum standards framework to drive consistent, high quality delivery, which retains client revenue.
  • Fully understand the client's business and proactively work with the Sales team and Program Manager to identify and implement best practice translation workflows, increased automation to reduce the cost of the process and to develop new opportunities for growth.
  • Build, maintain and develop internal and external relationships with key stakeholders through effective written, verbal and face-to-face communication.
  • Ensure a full understanding of project requirements prior to providing a quotation and/or launching a project.
  • Provide best practice solutions to clients.
  • Conduct risk analysis and manage client expectations as necessary.
  • Effectively manage the relationship with the client and work with them to understand areas of dissatisfaction to increase revenue and enhance client experience. Identify and implement improvements where needed to address these.
  • Manage own GM and spend effectively in order to meet financial targets.
  • Support all other members of the team and act as a mentor for junior team members.
  • Document and update all project-specific processes and guidelines.
  • Prepare, attend and participate in internal and external account and post project review meetings.
  • Ensure all feedback is logged in a timely manner and escalate as necessary to the Project Director and Quality Manager.
  • Understand and apply correct escalation paths for department-specific or cross-departmental issues

*Knowledge, Skills & Experience

  • Previous Project/Account Management experience running multiple high profile projects simultaneously
  • Time management/prioritisation skills
  • Experience of a fast paced, environment, working to tight deadlines
  • Delegation skills
  • Negotiation skills
  • Strong analytical problem solving skills
  • Coaching and Mentoring
  • Cross and upselling skills

thebigword offers a fantastic, vibrant working environment with happy colleagues who contribute to the continued success of our business.

Please note:
Due to the nature of our business, all successful applicants will be required to complete a basic criminal records disclosure. Candidates for this role will also require Security Clearance.
thebigword is committed to encouraging diversity and opposing all forms of discrimination in our working environment. Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give of their best. As an international company that operates worldwide and due to the nature of our industry we are a multicultural company. We have a large diverse client base which demands diversity amongst our employees to be able to service our clients effectively, thus meaning we employ people from different cultures and we do not discriminate against people on grounds of race, ethnic origin, colour, nationality, religion, age, gender reassignment, marital status, sexual orientation.

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