Lettings Training Consultant

Recruiter
Haart
Location
Bristol, UK
Salary
Competitive
Posted
20 May 2019
Closes
23 May 2019
Ref
1147558947
Sector
Education
Contract Type
Permanent
Hours
Full Time
What you'll be responsible for

To effectively support the Head of Learning & Development and L&D Department by the delivery of training for all levels across our Lettings business. As we continue to develop there will be opportunities to write new training material to complement our current programme.

Supporting the smooth running of the department delivering exceptional customer service as outlined by policies and procedures; upholding the company's brand values and Core Beliefs at all times.

This position will come with a company car and will involve a lot of travel covering our entire Residential Lettings & Property Management network with specific responsibility for the North, West and Wales. To accommodate this we would anticipate you needing to spend an average of about two days a week away from home.

You will play a key role in providing efficient, comprehensive training design and delivery to all colleagues within Spicerhaart Residential Lettings.

Your responsibilities will include the following tasks:
  • Design, development and delivery of training programmes within Spicerhaart to facilitate and improve performance in sales, property management and customer experience.
  • Deliver training programmes for Spicerhaart's people to meet with all aspects of procedural compliance and legislative requirements
  • Develop and maintain training manuals and documentation to ensure they reflect current company policy and legislative requirements
  • Support other departments in their development and upkeep of Operations Manuals.
  • Review training materials to ensure activities provide learning that enables improved knowledge, skill and ability within Spicerhaart.
  • Maintain up-to-date knowledge of company procedures, operating systems, key tasks and legal requirements in order to develop and maintain training materials, ensuring delivery of effective training.
  • Keep up-to-date with best practice within learning and recommend implementation within the company where appropriate.
  • Assist other areas within the team/department and provide cover as required.
  • Responsible for managing any systems training such as Veco and LetTrak, identifying knowledge and skills gaps
  • Design and implement training solutions specifically for Spicerhaart e.g. blended learning, e-learning platforms.
  • Manage allocated training projects: designing and delivering appropriate solutions to standard, deadline and cost.
  • Ensure accurate training records are kept and forwarded to appropriate management.
  • Ensure you are upholding the company Core Beliefs and standards at all times.


What you can expect

This is an opportunity for a real career in Spicerhaart's highly-valued training department, a chance for you to experience an immense degree of satisfaction, recognition and reward within your role.

Spicerhaart's people enjoy a benefits package from your first day in your new position, with a competitive salary of £24,000 - £27,500 depending upon experience, income related bonus and company car. You will join a culture of opportunity, allowing you to progress your career path to achieve all of your professional goals.

What you'll need

You will be the ideal candidate if you will have a real passion for your work and you are happy to tell us at your interview how you would deliver this passion to your learners; you will also be conscientious, hard-working, and driven whilst embracing professionalism, humility and honesty within this high-value position.

This role is ideal for furthering your career in training and corporate learning and development. You will need the following to move forward to interview with Spicerhaart:
  • CIPD Qualification in Learning and Development
  • Or, equivalent business experience including 3 years in a related role within the property industry, preferably Residential Lettings
  • Patient, calm and focused
  • Inspirational, motivational and able to influence and motivate others
  • Natural ability to bring out the best in people
  • Experience in different learning platforms will be an advantage
  • You will possess excellent communication and presentation skills
  • Self-motivation, confidence and flexibility are traits you naturally express within your current role

This job was originally posted as www.totaljobs.com/job/86394016

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