Trainee Technical Support Consultant

Recruiter
Atlas Recruitment Group Ltd
Location
Maidstone, UK
Salary
Competitive
Posted
21 May 2019
Closes
23 May 2019
Ref
1157634896
Contract Type
Permanent
Hours
Full Time
Trainee Technical Support Consultant

Maidstone, Kent

£18,000

My client are a leading provider of bespoke desktop and cloud-based software to the accounting industry and are looking to add to their technical support team. This is a great opportunity for someone who is looking for their first role within the industry and is willing to learn and develop their skillset further. On a day to day basis you will be the first point of contact for any software related issues my clients customers may have, below are the responsibilities for the role:-
  • Continuously working towards a proficient understanding of the software provided my client so you are able to provide support to customers effectively
  • First point of contact for customers on telephone support
  • Logging inbound calls on the management system as well as recording the action you took to resolve the issue
  • Dealing with and responding to client emails whilst keeping them organised within the client directories
  • Efficient diagnosis of software problems or faults and resolution over the phone, email or remote support
  • Proactively assist users in making full use out of the software
  • Follow diagrams and written instructions to repair a fault/set-up a system until you are fully trained
  • Supporting the roll-out of new software/applications

Salary wise, my client are looking to pay a starting salary of £18,000 + a great benefits package.

If the above sounds like something you would be interested in, please click the 'Apply' button and submit a recent copy of your CV for immediate consideration.

This job was originally posted as www.totaljobs.com/job/86551496

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