Learning Coordinator - Reading or Krakow

Capita Internal Resourcing
Reading, UK
21 May 2019
23 May 2019
Contract Type
Full Time
Becoming a Learning Coordinator with Knowledgepool:

This is an exciting opportunity for an Administrator to join a busy Learning and Development business. As a Learning Coordinator, you will provide first line support to the customers by email and telephone ensuring that all KPI's and SLA's are met or exceeded and be responsible for arranging training events and various course administration duties.

The role can be based in either Reading or Krakow

What you will do:
  • Contribute to overall achievements of required Service Level by maintaining agreed personal targets.
  • Assist in ensuring SLA's and KPI's are met.
  • Answer general customer calls and inbox queries
  • Adhere to Data Protection ensuring verification of customer's details and availability for call back.
  • Book training rooms/source venues as per the scheduling request to ensure we deliver a high standard of service - supporting the Learning Officers where applicable
  • Schedule all training courses, trainers, venues and equipment as appropriate by liaising with customers and responding to request to advise completion - utilising the customer booking and LMS where appropriate
  • Update learner records and reset passwords if appropriate
  • Make bookings for professional qualifications.
  • Ensure that training materials are received at the venue.
  • Ensure that all data provided is accurately uploaded onto the customer portal.
  • Work to defined business processes to ensure you are working in a methodical and productive manner, provide feedback for areas that require improvement

Your experience will include:
  • Minimum of five GCSEs grade A-C including English and Math's - or equivalent qualification.
  • Understanding of profit and loss.
  • Good understanding of different technologies, including telephony.
  • Competent using Microsoft Office packages. Word and Excel essential.
  • Good use of the English language, both written and verbal.
  • Ability to diffuse potentially confrontational situations and to remain calm and reasonable when dealing with difficult calls.
  • Ability to work within a team based environment and use own initiative where necessary.
  • Ability to follow procedures and suggest service improvements.

  • Experience of working in a Service Desk/Call Centre/Helpdesk environment.
  • Background knowledge of a Training environment.
  • Experience of dealing with IT related queries
  • Experience of dealing with learning related queries

About Knowledgepool

Knowledgepool, part of Capita plc, is a leader in Learning and Development Transformation. Our expertise covers everything from strategic learning consultancy to managed learning services, curriculum design and training delivery to digital and competency management. We also specialise in apprenticeships and pre-employment programmes. You'll be joining a team who are passionate about innovation and who take pride in making learning and training the best experience possible.

Knowledgepool are part of Capita Plc, the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers' needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

What's in it for you?

At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do.

As well as a generous basic salary, we also give you 23 day's holiday (rising to 27), company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.

You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now. We understand you might have some questions before taking the step to apply - you can contact for guidance.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

| Become a Change Maker |

Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

This job was originally posted as www.totaljobs.com/job/86545555

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