Monitoring Engineer

IT Resourcing/IT Professional Services
Reading, UK
20 May 2019
27 May 2019
Contract Type
Full Time
JOB TITLE: Monitoring Engineer

ACCOUNTABLE TO: Head of Business Systems - IT Services

Job Purpose

The Monitoring Engineer is responsible for managing the Capita IT Services Monitoring Infrastructure, dedicated applications and IT support functions.

The Monitoring Engineer will develop and implement migration plans, where appropriate, onto centralised systems ensuring the best and most appropriate use of Strategic ITS infrastructure is realised. This is a 24/7 service and successful candidate will therefore be required to participate on an on-call rota to respond to alarms out of hours to keep the service up and stable.

Where systems and support are taken from third parties or non ITS parts of Capita, the Monitoring Engineer will manage these relations, ensuring they are meeting the required levels of service.

The Monitoring Engineer will also be the primary contact point for the ex-Secure Managed Services monitoring using SCOM, Solarwinds, Nagios and others. In addition, successful engineer will be responsible for Restricted Managed Hosting Monitoring system based on Tivoli and non-strategic systems such as SNMPc, Cisco Works, TEC and ITNM until these are migrated to Strategic Monitoring solution

Key Responsibilities

As a minimum you may be called upon to undertake all or some of these activities as required

· The management, maintenance, development and transition (where relevant) of all Strategic systems based on BMC technologies:

o BMC BPPM & TrueSight for Monitoring

o BMC BladeLogic for Server Management

o BMC Atrium Orchestrator for Automation

o BMC Discover for Discovery

· The management and maintenance, of non-Strategic Monitoring systems:

o Nimsoft


o Solarwinds

o Nagios




o Cisco Works

o Xymon

o Capita nConnect Monitoring Suite

· Working with finance, sales, project and operational teams to ensure the systems are meeting requirements and capacity management exists ensuring offerings are in place to appropriately support the business now and going forward.

· To maintain an understanding of current and emerging technologies and associated support models and raise to Head of Business Systems future opportunities for monitoring

· To maintain key contacts in other ITS business units to identify synergies, gaps and overlaps in service offerings

· Supporting the Service Delivery and Implementation teams in fulfilling requirements for customer using as much strategic systems as possible

· To act as a Monitoring Technical reference for teams across IT Services

· Assisting Support/Implementation teams with issues/projects/design.

· To participate in an on-call function to provide 24/7 monitoring service in event of failure of monitoring solution component

· Plan and conduct thorough DR test of Monitoring Solution to ensure Capita ITS can meet 24/7/365 monitoring solution and recover from any failure.

Background / Qualifications

· Has proven operational delivery skills with extensive knowledge of the BMC Suite of Server Management technologies

· Has proven experience in managing and delivering internal monitoring support functions.

· Demonstrates the highest standards of professional behaviour in dealing with clients, colleagues and staff.

· Has a systematic, disciplined, and analytical approach to system management and problem solving.

· Possesses good inter-personal skills, especially in handling contacts of all types and at all levels.

· Has a comprehensive knowledge of several IT areas, including development and maintenance, and a broad understanding across the whole of the IT lifecycle with a record of having applied that knowledge successfully in a variety of situations.

· Possesses a thorough understanding of service process improvement and can place this in the business and commercial context of an organisation and their markets.

· Can deal easily with professionals and managers in both technical and non-technical disciplines.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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