Deskside Support Technician

Recruiter
Collabera
Location
Portsmouth, UK
Salary
Competitive
Posted
21 May 2019
Closes
27 May 2019
Ref
1157631776
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
You will:
  • Undertake routine installations and de-installations of items of hardware and/or software
  • Conduct tests of hardware and/or software using supplied test procedures and diagnostic tools
  • Correct malfunctions, calling on other experienced colleagues and external resources if required
  • Update the IT asset management system with details of all hardware/software items that have been installed and removed
  • Provide assistance and resolve problems in a professional manner
  • You will escalate problems following agreed procedures
  • Contribute to the investigation of problems and faults concerning the installation of hardware and/or software and confirm the correct working of installations
  • Provide advice on the use of applications
  • Work to continuously improve the service
  • Handle calls that come into the Service Desk via telephone, email and walk-ins.
  • Participate in the rota for the desktop call monitor
  • Undertake hardware repairs on PCs, laptops and printers
  • Create and update documentation as required
  • Supporting remote users
Required:
  • Customer Support
  • Microsoft Operating Systems (Windows 7, Windows 8.1 and Windows 10)
  • Microsoft office 2010 and 2013
  • Hardware and software installation
  • Hardware repair and/or support
  • Application Support
  • Desktop Support - 1st & 2nd line
  • Windows Administration
  • A+ Certification or equivalent knowledge
  • A relevant Microsoft Certification or equivalent experience
  • Report writing and record keeping
  • Systems Administration
  • Configuration Management
  • Problem Management
  • Basic knowledge of Networking principles
  • Experience in using App-V 4.6 and System Centre Configuration Manager (SCCM)

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