Finance Software Support Analyst

Recruiter
Education Support Professionals Ltd
Location
Letchworth Garden City, UK
Salary
Competitive
Posted
20 May 2019
Closes
23 May 2019
Ref
1152908211
Sector
Education
Contract Type
Permanent
Hours
Full Time
Finance Software Support Analyst
Letchworth Garden City
Permanent - Full Time
Paying up to 30k dependent on experience

Job Description
Working on behalf of a leading education company we are recruiting to two Finance Software Support Analyst vacancies.

This is a full time position to start ASAP - your duties will include providing high levels of support to customers in relation to the companies finance products via phone, email and remote access tools, logging updates in relation to open incidents and problem records, working to agreed targets and objectives as identified via the performance management and development process and identifying trends and escalating as appropriate.

You will be required to maintain regular contact with the customer providing regular updates throughout the incident life cyle and mentor junior members of staff when required.

The Package
This is a full-time permanent position paying up to 30k dependent on experience and offers good benefits.

Job Requirements
It is essential you have experience of working within a school/academy. Strong communication and customer service skills are essential combined with problem solving skills.

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