IT Service Desk Analyst
I am looking for a Service Desk Analyst that has been working within a Windows environment and is looking to progress their career in one of the country's leading construction and development companies. As a member of the IT Service desk team, you will provide 1 st line technical support to employees. The role is desk based and involves being logged onto the telephone system and logging incoming calls via emails. You will be expected to manage the logging and resolution of IT technical faults and enquires, monitoring progress and keeping customers appraised of events. Key skills: Microsoft Windows 7 and 10 operating systems, Microsoft Office 2013 / 2016 and other windows based applications, Web applications, PC, Laptop and Printer hardware, iPhones and iPads and Active Directory services Experience of logging and updating calls via an IT Service Management tool Good all-round education including GCSE Maths and English, or equivalent, as an absolute minimum ITIL Foundation level or Service Desk Institute accreditation desirable MCP or equivalent experience desirable CompTIA A+ or equivalent experience desirable If this sounds like the role for you then please get hold of me email: ( ) or phone: 0117 311 6443 Randstad Technologies Ltd is acting as an Employment Business in relation to this vacancy.