Care Coordinator

Recruiter
SIMPLIFIED RECRUITMENT
Location
London, UK
Salary
Competitive
Posted
21 May 2019
Closes
23 May 2019
Ref
1157595702
Sector
Healthcare
Contract Type
Permanent
Hours
Full Time
40 hours - 9am - 5:30pm Job Summary: The main purpose of this role is to manage rosters for carers which are fair, consistent and realistic for carers and clients. The role also involves the mentoring, monitoring and coaching of Carers, reporting concerns regarding Service Users and Carers to the Quality Manager and/ or Registered manager. This role is performed in accordance with the Employee Handbook and policies and procedures. Key Accountabilities: -Rostering of Carers -Assigning appropriate carers -Follow rostering guidelines, which include consistency of carer and appropriate travel time -Rostering of care staff for training at the request of the Care Supervisor or Registered Manager -Client Relationships -Any change of carer/ time should be communicated to the client -Regular feedback through telephone conversations to ensure service satisfaction -Electronic Monitoring -Ensuring all staff log in and out correctly -Following up on any anomalies -Providing accurate details for payroll and billing -Managing Care Team -Consistent support and regular feedback for carers in all aspects of their role -Effective communication with carers -Build rapport and strengthen professional relationship with carers -Show understanding and empathy towards carers Reporting Mechanism: There is the expectation that the Care Coordinator will communicate regularly with the Care Supervisor and report to the Quality Manager - Care Coordination. Any serious or extremely serious care or client health concerns should be reported immediately to the Registered Manager and external agencies as appropriate. Business issues, such as budgets and invoicing queries should be communicated to the Finance Manager or the Managing Director. Serious disciplinary issues need to be addressed with Registered Manager and HR. Personalisation: Our client actively promotes the wishes and choices of Service Users to ensure they receive a personalised service. As a Care Coordinator you will need to be responsive and flexible to changing needs of our Clients where practicable and within policies and procedures. Outcome Focused They follow the 'outcomes' model of care, where specific goals and desired outcomes are planned, with the input from the Client, at the beginning of a care package. Delivery of care is always undertaken with these outcomes in mind, with regular feedback from carers essential in monitoring the progress of the Client. Working Relationships Most common external contacts: -Clients and their family -Community Care providers, and Other Health professionals -Social Workers -Brokerage Teams Most common internal contacts: -Care Team -Quality Manager - Care Coordination -Quality Manager - Field Supervision -Registered Manager -Care Supervisors -Human Resources Position Requirements: -People management skills -Organisational skills -Demonstrated Training Skills (including the ability to show proficiency in all necessary equipment) -Ability to establish relationships under challenging circumstances -Good written and oral communication skills -Commitment to being sensitive to needs of other cultures -Proficient use of IT systems -Must be prepared to attend regular training to update knowledge and skills Quality: They has a commitment to continuous improvement They will initiate an annual performance review Any problems or issues will be communicated to the Registered Manager They will organise training sessions where needed. Salary: £ Please apply online with your CV and covering letter. Please check your email for confirmation that your application has been received and to follow further instructions if applicable. Simplified Recruitment is a Job Advertising Agency working on behalf of a client. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to recruitment. A full copy of our privacy policy can be viewed on our website. Ref: SR505248

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