FDS Customer Trainer

Customade Group
Stonehouse, UK
20 May 2019
23 May 2019
Contract Type
Full Time
Customade Group is built from industry-leading companies supplying PVCu and aluminium fenestration products to trade. A £120m turnover group we are successful, ambitious and now have a great opportunity for an individual with FDS order processing knowledge to join the Customer Generation team and help our Customers do business more easily.

The Role:

Reporting to the New Customer Support Manager you will play a pivotal role in supporting new Customer onboarding by organising and delivering on-site and remote customer training for ALL FDS cloud systems.

A first point of contact for FDS technical support you will provide the expertise and support to help with customer cloud-based issues, support the Sales Order Processing teams when not training, develop training materials, help identify FDS development opportunities, and work with IT to prioritise and implement initiatives. With occasional travel working away on our Customer sites this is a great opportunity to utilise you FDS skills and help support new Customers.

The Person:
  • Advanced sales order processing experience within a manufacturing / production environment
  • Strong Window Designer skills and knowledge of PVC OR Aluminium products is essential
  • The successful candidate will have a fantastic customer service approach, great people and communication skills, and the ability to train others effectively
  • A self-starter with strong organisational, prioritisation and problem solving skills, you will have a 'can do' approach to issues
  • Driving licence required with regular travel which may include nights away from time to time.

About Customade Group:

The growth of Customade Group is impressive. Starting with a portfolio of fenestration businesses with sales of £50m, we doubled in size from 2016 to 2017 through acquisition and organic growth. In 2018, we focused on attracting new customers and we grew to £125m. Now with over 1,000 employees, we are the most successful business in the fenestration industry with plans to continue our rapid expansion.

With a culture of empowerment, we are seeking focused, driven and talented individuals to make things happen so we deliver our ambitious growth plans. Expansion creates frequent career progression opportunities and if you believe you are the right person for us then apply today.

This job was originally posted as www.totaljobs.com/job/86479250

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