Team Leader

Carlisle Support Services
Luton, UK
19 May 2019
24 May 2019
Contract Type
Full Time
Primary Objective
To support our clients in their new store, refit and range change projects through the management of our onsite merchandising teams and the implementation of all scheduled tasks.
  • Plan the project process in store and communicate to your team
  • Communicate progress of project to client on site, and field support.
  • Attend project briefings and action any administration needs
  • Act as main contact on site for all store staff
  • Maintain team morale and motivate team to maximise productivity
  • Maintain development of team members
  • Deal with and resolve any shortfalls in individual team member's performance and behaviour in a timely and effective manner.
  • Demands and promotes excellent customer service standards from the CSS team on behalf of the client in live stores.
  • Identify and problem solve
  • Ensure all aspects of the projects are completed to agreed standards and timeframes, including organising the allocation of work within your team
  • Check all aspects of completed project and review housekeeping
  • Ensure full completion of administration, including completion reports, photographs, timesheets and phone reports
  • Completes a H&S induction for all new CSS Colleagues arriving on site and keeps a signed record as evidence that this has occurred.
  • Holds and conducts regular tool box talks with the team during the life of the project and records the same.
  • COSHH regulations are adhered to at all times.
  • Deals with, reports and records on site accidents as per company guidelines.
  • Provide continual training and development to Merchandisers
  • Ensure all CSS colleagues comply with CSS standard of dress and presentation at all times.
  • All Carlisle ARC colleagues are treated, measured and managed to the same standards as CSS colleagues whilst on site.
  • Maintain communication levels with office team
  • Any other duties requested by Line Manager

Key Performance Indicators:
  • Standards of completed projects
  • Team performance
  • Admin standards and compliance levels
  • Client feedback
  • Operations Coordinator Audit visit scores
  • Standards of returned vehicles and level of damages

  • Literate and numerate to an acceptable working standards

  • Supervisory skill
  • Previous Retail experience
  • Previous experience in merchandising field
  • Implementation of projects in a retail environment
  • Understanding of safe working practices

  • Good verbal and written command of English Language
  • Ability to compile reports
  • Ability to conduct basic on site training
  • Ability to promote, maintain and develop partnerships with all other

on site working parties
  • Ability to self audit all completed activity
  • Ability to read line drawings and store plans
  • People management skills
  • Time management skills
  • Customer service skills
  • Problem solving skills
  • Good planning and communication skills
  • Good admin skills
  • PC Literate- Word, Excel and email

  • Self Motivated
  • Assertive
  • Diplomatic
  • Confident decision maker
  • Good leadership skills with hands-on approach
  • Good organisation skills
  • Be able to prioritise under pressure
  • Team player
  • Can converse on all levels

  • Supportive of Team members
  • Demands high levels of conduct and performance from team members
  • Promotes a positive and professional environment at all times
  • Enthusiastic
  • Demonstrates initiative and innovation
  • Can work on a self managed basis

  • Flexibility with hours of work and shift patterns
  • Days, Nights, weekends
  • Flexibility to work away from home
  • Full Driving License

Similar jobs

Similar jobs