MS Dynamics AX Support Analyst

Spring Technology
Margate, UK
20 May 2019
23 May 2019
Contract Type
Full Time
My client is a leading manufacture of toys/models with a globally recognised name and have been trading for more then a 100 years . Due to large scale growth they are currently recruiting a MS Dynamics AX Support Analyst .

Core Responsibilities include (not limited too)

Specific duties include but are not limited to the following:
- Act as 1st/2nd/3rd Line Support to the business (globally) for the ERP system on all user reported support calls.
- Take full ownership of user reported support calls from initial escalation through progression to successful completion, obtaining user sign-off as required.
- Work and effectively communicate with 1st line support, to provide updates to specific and generic issues.
- Work and effectively communicate with other systems team members to expedite solutions.
- Be able to troubleshoot application problems, provide advice and carry out remedial action.
- Communicate with 3rd party support partners in the logging and closing down of referred calls and monitoring their SLAs.
- Liaise with user teams to understand requirements.
- Perform key application administration duties.

Additional Responsibilities

- Provide on-the-job training to new staff members when required.
- Create and keep updated system documentation and train out new processes where required

General Requirements

- Demonstrate excellent communication skills.
- Possess self-reliance with the ability to own and resolve problems.
- Maintain a cheerful, helpful, supportive and professional manner at all times.
- Display a willingness and ability to learn and support new applications.
- In the event of crisis, be able to react calmly and implement a reasoned and rational plan of action.
- Deliver to agreed deadlines, budgets and quality.
- Keep abreast of the company's commercial situation.
- Keep management informed of any risks to the company or its team.
- Abide by Systems Procedures and Rules.

Qualifications and Experience:

- Will possess at least 3 years practical experience in the use and support of MS Dynamics AX 2012 (Understanding of all modules including Security)
- Will have experience of problem solving and testing
- Specific experience in delivering Small/Medium sized AX projects using Agile methodology
- Will understand Software Development Lifecycles
- Experience of creating and updating documentation for AX processes and procedures
- Will have Excellent Excel Skills
- Own or be working towards qualifications such as ITIL, Microsoft AX certs, Microsoft SQL
(Ideal not essential)

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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