Head of Change

Michael Page Technology
Brighton, UK
20 May 2019
23 May 2019
Contract Type
Full Time
The principal purpose of the role is to ensure that all IT operational changes are reviewed, impact assessed and approved prior to being transitioned to the 'Live' environment. The Change Lead will work with key process owners, support teams and Business Division stakeholders to ensure Change processes and associated processes are delivered to the customer's expectations and Changes are effectively reflected.

Client Details

A leading financial services institution in Brighton is looking for a Head of Change.

  • Accountable for the governance processes for Change and the controls that are in place to support successful Change. Ensure Change Assessment and Planning phases are adequate to deliver input to the Change impact assessments. Support Business Divisions in achieving Agile and DevOps processes and to allow rapid change to occur, whilst managing the friction that ITIL processes create.
  • Accountable for categorising all new change, owning the schedule of change and final sign off for all change. Review all Changes categorised as normal to assess whether a PIR is required and determine and execute follow-up actions. Provide final approval of all Changes categorised as Normal as well as leadership to the Change Managers within the team.
  • Accountable for the running of all Change Advisory Boards (CAB), Service Boards, Change Control Boards (CCB) and Emergency Change Advisory Boards (ECAB), and assuring the Change Team Chair's them. Coordinate all activities for Emergency Change Handling and request Changes due to incidents or problems, to provide effective control and reduction of risk to the Availability and Security performance. Responsible for conducting post Change evaluation and providing insights.
  • Work closely with the Currency & Maintenance Projects team to ensure coordination of BAU change with broader Business change. Develop the use of key Change management tools and processes across the Group IT teams.
  • Responsible for contributing to capacity, availability, problem management, change management and knowledge management activities within the team, and undertaking Continual Service Improvements as a day to day activity.
  • Actively identify risks, ensure they are appropriately logged and tracked at the appropriate forums, and take appropriate action to mitigate or resolve.
  • Define, develop and deliver processes and systems to ensure a consistent and good level of service that means customers' expectations are met, is consistent with what we have communicated and is aligned to L&G's Customer Experience and Treating Customers Fairly policy.
  • Continually work to build effective, positive working relationships with both our Third Party Service providers and the wider IT communities, to enable us to deliver a fantastic customer service and be viewed as a single, valued IT partner.
  • To take the lead in all matters with regard to the management of employees, ensuring that management discretion is used in a consistent manner and that the area follows the Group's policies and procedures including the Partnership Agreement to maximise business performance.

  • Qualifications:

ITIL Change Management Qualified

PROSCI or similar Change Management qualification
  • Knowledge:

Implementing, maintaining and managing CM process and functionality alongside the ITSM tool set

Other key ITIL processes and support functions and how they relate to CM

Performance management reporting
  • Skills:

Proficient understanding of Corrective & Adaptive change management process

Familiarity of working with complex integrated project & programme schedules

Experience of managing and achieving tight deadlines with the appropriate quality

Experience working on multiple projects and programmes

Job Offer

An exciting opportunity for a Head of Change with a world class Financial Services firm in Brighton.

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