Project Lead - Global Serivce Innovation

Recruiter
Citigroup
Location
Holywood
Posted
19 May 2019
Closes
21 May 2019
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Job Description - Project Lead - Global Serivce Innovation (19016654)Job Description Project Lead - Global Serivce Innovation-19016654Description Job Summary: This role will directly support the Citi Payment Insights program being led by TTS Global Payments product. This critical strategic program aims to provide clients with standardized end-to-end payment visibility regardless of initiation Channel and functionality to effectively take actions on payments across their accounts. It’s an exciting opportunity to work on one of the TTS must-win-battles and support the launch of new products/tools across global markets to improve client experience, automation, service responsiveness and our VOC (Voice of Client) scores. The candidate will be responsible for leading specific workstreams within Citi Payments Insights on Client Ops behalf with Payments Product

Responsibilities:
In alignment with partners globally, contribute/manage Roadmap, End to End Governance, Tracking and Reporting Review and contribute to user stories and prototype and wireframe designs providing input from a client lens at all times and with an aim to avoid manual operational supportActing as a user and from a client perspective, review system changes in Production environments and provide feedback for improvement Organise and participate in calls, meetings and cross-partner workshops; provide agenda/minutes where requiredCommercialisation e.g.: marketing and training material review and feedback and Operational readiness tasksDevelop and maintain full scale project plans with defined project tasks and resource requirements Provide clear and concise project status reports (including scope, budget, risks and issues, and timelines) and updates to project stakeholders and seniors on a regular basis Build and maintain in depth knowledge of client self-service tools and functionalityAnalyse inquiry metrics to determine opportunity for reduction and track impact of projectLiaise with various different functional teams for initiating activities, providing updates, receiving updates re-sign-offs etc.Identify, monitor, and resolve project and cross-partner issues from client and user perspectiveIn alignment with our partners, envision an enhanced future state and motivate/inspire others to create it, promote a culture of collaboration and teamwork across organizational boundaries with an energetic, charismatic and approachable style, willing to break down functional silos to optimize performance and manage business change. Produce Top Quality Project Management, Requirements, Commercialization & Readiness Artefacts in alignment with best practice MethodologiesGather and submit recommendations based on feedbacks/reviews from stakeholders such as incoming client responses and embed in solution roadmaps as appropriateEffectively manage, communicate and track issues, risks, watch items & ensure strength via independent views. Anticipate next steps and identify critical upstream and downstream dependencies that will impact them and vice-versaProactively identify and drive to completion action items without the need for multiple follow-ups with managementBuild and manage strong relationships with key senior stakeholders.Qualifications Ideally - Experience and knowledge of TTS products, TTS Client Operations products and platforms, especially those associated within the Self Services arena.
Excellent communication skills- both oral and written. This individual must be an articulate and effective communicator, both orally and in writing, with an energetic, charismatic and approachable style.
First-rate execution skills and prompt turnaround
Excellent organization- managing demands from several sources and working to deadlines.
Process, Requirements & Project Management skills coupled with strong analytic and operational capabilities
Proven abilities in taking responsibility for issuing to stakeholders high quality deliverables according to strict timetables and tracking to completion.
Unrelenting Customer Focus with a strong track record of achievement in applying a customer mind-set to shape solutions and approaches coupled with an ability to work and lead in a matrix, cross functional environment
5-7 years’ experience in relevant field (business process management, change management, requirements gathering, process automation, readiness and commercialization)
Team player- broad, critical thinker with the ability to effectively leverage the capabilities of the organization to meet business priorities
Effective negotiation skills, a proactive and 'no surprises' approach in communicating issues
Develop and manage successful and influencing relationships with partners
PMP or equivalent is desirable
Resourcefulness- ability to conduct research
Decision making- ability to use independent judgment and strength in sustaining independent views. to make decisions where no clear precedent exists
Self-motivated- willing to take ownership and responsibility
High Competency with MS Office tools such as Word, Excel, Power-point
Experience with working in Agile methodology is desirable; Knowledge of testing practises and methods EEO Statement: Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity Pay Transparency: Citi won’t discriminate against anyone for discussing pay, but those with access to pay data in their work can’t disclose it unless responding to complaints/investigations or legal requirements.Primary Location: NAM-USA-DE-New CastleJob Category: Product ManagementSchedule: Full-timeEducation Level: Bachelor's DegreeShift: Day JobEmployee Status: RegularTravel: Yes, 10 % of the TimeOffice Location / Address: 1 Penn's Way, New Castle, DE or 480 Washington Blvd. Jersey City, NJ

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