Infrastructure Engineer

White Stuff
London (Greater)
18 May 2019
21 May 2019
Contract Type
Full Time
White Stuff requires an Infrastructure Engineer to work within a small team, taking responsibility for supporting the White Stuff IT estate. Reporting to the Infrastructure Lead Engineer you will play a key part in ensuring the IT Services continue to experience high availability and stability.

This role requires a technology enthusiast with strong technical, organisational and analytical skills. You will be expected to troubleshoot and resolve third line incidents and problems across the IT architecture.

This role will play a key part in delivering improvements across our Infrastructure as well as BAU.

The position is based at White Stuff’s Head Office – Oval, London. Occasional travel will be required to our Distribution Centre, Contact Centre and shops.

What You'll Be Doing:

• Respond to and resolve 3rd line technical incidents raised by the internal service desk
• Own and resolve problems by identifying and implementing root cause fixes
• Proactively monitor the infrastructure environment resolving issues before they become business impacting.
• Supporting and maintaining the overall IT infrastructure across approximately 130 sites including; networking, storage, servers and applications.
• Administering and managing the VMWARE ESX virtual estate
• Supporting and maintaining the Windows server environment
• Managing Active directory and group policy
• Automating daily tasks using Powershell
• Maintaining the backup solution
• Supporting the network environment
• Maintaining the desktop and server images
• Working collaboratively with colleagues in the department to deliver technical solutions to rapidly evolving business requirements.
• Following best practice guidelines for PCI and SANs standards
• Ensuring PCI processes and procedures are followed and evidence provided
• Creating and maintaining technical documentation
• Working with the Technology Operations Manager to progress a number of projects including:
o Virtualisation
o DR fine tuning and testing
o Remote Access Implementation
o Server Upgrades

What You'll Need:

• Experience administering and supporting Windows Server (2008/2012/2016) based Infrastructure and Windows 10
• Active Directory and Group Policy management
• Understanding of managing and implementing Office365 (including Exchange Online)
• VMWare ESX 6.0/6.5 administration and maintenance
• Management and Administration of Storage technologies (HP 3PAR).
• Server and workstation hardware diagnostics and repair
• Desktop PC deployment experience
• Experience managing and configuring Backup infrastructure and disaster recovery plans
• Network support/management including experience with routing, switching and VLAN / VPN configuration (either Cisco or HP based)
• Comprehensive understanding of existing and emerging technologies and related practices
• An understanding of Infrastructure Security best practice (exposure to the PCI-DSS or other standards preferred).
• Ability to author technical documentation
• Experience working within an ITIL environment including Change Control

Other experience we’d love to see:

• Experience managing small IT infrastructure projects
• Exposure to EPOS systems would be beneficial
• Exposure to Cisco ASA firewalls and Cisco/HP Switches
• Experience with cloud technologies, specifically Azure AD
• Resilient, proactive and positive attitude and approach

Ideally you’ll have a degree in an appropriate discipline, relevant IT certifications such as MCSA, MCITP, VCP, CCNA, etc. and an ITIL v3 Foundation qualification, or relevant working experience.

Similar jobs

Similar jobs