Infrastructure Engineer

Recruiter
White Stuff
Location
London (Greater)
Posted
18 May 2019
Closes
21 May 2019
Sector
Retail
Contract Type
Permanent
Hours
Full Time
White Stuff requires an Infrastructure Engineer to work within a small team, taking responsibility for supporting the White Stuff IT estate. Reporting to the Infrastructure Lead Engineer you will play a key part in ensuring the IT Services continue to experience high availability and stability.

This role requires a technology enthusiast with strong technical, organisational and analytical skills. You will be expected to troubleshoot and resolve third line incidents and problems across the IT architecture.

This role will play a key part in delivering improvements across our Infrastructure as well as BAU.

The position is based at White Stuff’s Head Office – Oval, London. Occasional travel will be required to our Distribution Centre, Contact Centre and shops.

What You'll Be Doing:

• Respond to and resolve 3rd line technical incidents raised by the internal service desk
• Own and resolve problems by identifying and implementing root cause fixes
• Proactively monitor the infrastructure environment resolving issues before they become business impacting.
• Supporting and maintaining the overall IT infrastructure across approximately 130 sites including; networking, storage, servers and applications.
• Administering and managing the VMWARE ESX virtual estate
• Supporting and maintaining the Windows server environment
• Managing Active directory and group policy
• Automating daily tasks using Powershell
• Maintaining the backup solution
• Supporting the network environment
• Maintaining the desktop and server images
• Working collaboratively with colleagues in the department to deliver technical solutions to rapidly evolving business requirements.
• Following best practice guidelines for PCI and SANs standards
• Ensuring PCI processes and procedures are followed and evidence provided
• Creating and maintaining technical documentation
• Working with the Technology Operations Manager to progress a number of projects including:
o Virtualisation
o DR fine tuning and testing
o Remote Access Implementation
o Server Upgrades

What You'll Need:

• Experience administering and supporting Windows Server (2008/2012/2016) based Infrastructure and Windows 10
• Active Directory and Group Policy management
• Understanding of managing and implementing Office365 (including Exchange Online)
• VMWare ESX 6.0/6.5 administration and maintenance
• Management and Administration of Storage technologies (HP 3PAR).
• Server and workstation hardware diagnostics and repair
• Desktop PC deployment experience
• Experience managing and configuring Backup infrastructure and disaster recovery plans
• Network support/management including experience with routing, switching and VLAN / VPN configuration (either Cisco or HP based)
• Comprehensive understanding of existing and emerging technologies and related practices
• An understanding of Infrastructure Security best practice (exposure to the PCI-DSS or other standards preferred).
• Ability to author technical documentation
• Experience working within an ITIL environment including Change Control

Other experience we’d love to see:

• Experience managing small IT infrastructure projects
• Exposure to EPOS systems would be beneficial
• Exposure to Cisco ASA firewalls and Cisco/HP Switches
• Experience with cloud technologies, specifically Azure AD
• Resilient, proactive and positive attitude and approach

Ideally you’ll have a degree in an appropriate discipline, relevant IT certifications such as MCSA, MCITP, VCP, CCNA, etc. and an ITIL v3 Foundation qualification, or relevant working experience.

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