Operations Director - Soft Services

St George's Recruitment Group
London (Greater)
17 May 2019
21 May 2019
Contract Type
Full Time

Operations Director - Soft Services

£60,000 - £65,000 plus car & bonus


Main Duties & Responsibilities

Company's business objectives are achieved, ensuring:

  • Agreed strategy is translated into meaningful tactical plans and oversee implementation of same for each venue
  • Contractual responsibilities are well planned and executed to ensure client satisfaction is maintained.
  • Liaise with other Operations Directors regarding good practice and support where required for cover or increased service demands in other regions
  • Contractual responsibilities are well managed to ensure profitability is maximised.
  • Contribute to and monitor the shaping and delivery of venue P&L budgets
  • Management controls are developed and implemented, minimising risks and maximising returns. (IPOE framework)
  • Trends are recognised and actions are taken pragmatically and decisively in the interests of the company.
  • Key influencers and decision-makers (internally and externally) are identified and their confidence and support is gained.
  • A culture of openness by welcoming feedback and challenge from others and using it to improve business and team performance.
  • A willingness to undertake tasks and duties as reasonably required by the Company, including stand-alone projects on an ad-hoc basis.

Lead the team in their region, ensuring:

  • A clear direction and purpose, demonstrating the company's ethos and ensuring the company's mission is fulfilled.
  • A clear, motivating and understandable vision of where the company is going is communicated.
  • The operational management team are focused on achieving their specific KPI's.
  • The Operational management team is developed by means of in and out house training, qualifications, coaching and learning opportunities, including the sharing of best practice.
  • Diversity is evident in the team and all team members work within company policies and procedures with regards to equal opportunities.
  • There are opportunities for managers to work with colleagues across the company.
  • Evidence of regular celebration and recognition of success
  • Appointment, development and mentoring of contract managers and key operational staff, taking them to the next level.

Develop contracts, so that:

  • Contract start-ups are managed effectively and efficiently.
  • Additional revenue and profit are generated to meet agreed targets
  • Client relationships are maintained and enhanced.
  • Contracts are supported when senior management input is required.
  • Performance is monitored (financial, labour, operational) through useful analytics and the resulting reports and actions reflect all significant elements and embrace lessons learned to feed continuous improvements.
  • Resource requirements are evaluated, and appropriate provisions are made against competing demands.
  • There is a focus on the long-term, not just the daily task.
  • Contracts both within region and throughout the company are benefited from the post-holder's specific area of expertise where recognised

Health & Safety Duties

  • Communicate regularly with staff through formal and informal channels on safety matters to ensure that there is a free flow of ideas and that safety standards remain high.
  • Ensure that the safety image is reflected positively through your actions and those of your subordinates.
  • To direct activities of all subordinates, ensuring that they are properly trained to competently carry out their duties and responsibilities as well as ensuring that they acknowledge and accept a personal responsibility for safety.
  • Take responsibility for ensuring that plant and equipment is maintained and fit for purpose.
  • Ensure that work activities are properly managed and supervised.
  • Manage the safety performance of subordinates and take appropriate disciplinary action for any breaches in accordance with Company Procedure.
  • Work closely with the Group Health and Safety team who are available to provide safety advice and support.


  • To hit or exceed agreed profit targets and budgets, without detriment to overall service quality.
  • To appoint and develop direct reports to improve performance and output.
  • To review processes and improve service delivery, using IPOE framework.
  • To ensure all H&S at contract level is compliant with legislation and good practice.
  • To observe and sustain any client quality measures

Professional Qualifications & Experience

  • Relevant post-graduate qualification in market sector desirable.
  • Relevant H&S qualification is desirable.
  • Over ten years of relevant market sector experience (Soft services/FM/Events), incorporating Multi-site/multi venue experience managing a mixed portfolio of outlets.

A full driving licence and is required for this position.

We regret that we are unable to acknowledge every application. All successful candidates will be contacted as soon as possible. If you are contacted, please note that, as part of the registration process, you will be required to provide us with proof of identity and proof of eligibility to work in the UK. You may view our privacy policy via our website.

St George's Recruitment - Retail & Leisure, is acting as an employment agency in regard to this vacancy. We specialise in finding great jobs for great people; our consultants handle a wide range of retail roles. If you're looking for a fresh approach to retail recruitment, please contact us now.

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